Referral Specialist - Neurosurgical Care

EvergreenHealth; Kirkland (WA); Sur place; USD 34 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, vision and dental insurance

Tuition assistance for undergraduate &

Paid Time Off/Vacation

Holidays

Retirement plans (457(b) and 401(a)

Free parking

Commuter benefits

Résumé du poste

EvergreenHealth in Kirkland, WA seeks a Patient Service Representative to coordinate referrals from PCPs to specialists and to work directly with health plans. You’ll assign ICD-10 and CPT codes, and communicate managed care information to patients and staff.

The role requires strong communication and a professional demeanor for interactions with providers and insurance companies. This position emphasizes adherence to guidelines, flexibility, and collaboration with utilization management staff

Qualifications

• Excellent communication with tact and poise to interact with patients and staff.
• Flexible and able to relate well with diverse teams in a professional manner.
• Associate degree or equivalent education and healthcare office experience.

Responsabilités

• Coordinate patient referrals from PCP to specialists with health plans.
• Assign ICD-10 and CPT codes to referrals; communicate managed care information.
• Troubleshoot referral issues and disseminate guidelines to staff and patients.
• Identify insurance requirements and provider changes; liaise with leaders.
• Handle communication with patients, physicians, and hospital staff.

Connaissances

Excellent communication

Flexibility

Professional demeanor

Formation

Associate degree or equivalent

Outils

ICD-10

CPT coding

Description du poste

Wage Range: $24.91 - $39.85 per hour.Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.Job Summary:Responsible for the coordination and administrative requirements for patient referral from a primary care provider (PCP) to specialists or specialty services, dealing directly with health plans. Makes decisions and authorizes risk planning referrals, utilizing department and organizational guidelines. Requires daily interaction with patients, staff, healthcare providers and insurance companies.Primary Duties:1. Demonstrates mastery of all Patient Service Representative duties.2. Processes patient referrals from PCP to specialist, working directly with health plans, troubleshooting when necessary.3. Serves as a point person coordinating information regarding managed care referrals for patients, providers, case managers and other Utilization Management staff.4. Assigns proper ICD-10 and CPT code(s) to patient referrals.5. Responsible for communication and dissemination of key managed care contractual information and system processes to patients and staff.6. Identifies and communicates changes in insurance requirements, provider changes and guidelines to leaders and team members.7. Performs other duties as assignedLicense, Certification, Education or Experience:REQUIRED for the position:o Associate degree or equivalent combination of education and experienceo 3 years of experience in a healthcare insurance or related medical office settingo Working knowledge of ICD-10 and CPT codeso Ability to be flexible and relate well with others in a professional and pleasant mannero Knowledge of medical records confidentialityo Excellent communication skills with a high degree of tact and poise to deal effectively with patients, physicians, and hospital staff membersDESIRED for the position:o Medical Terminology, medical billing, and computer skillso Working knowledge of insurances, Medicare, DSHS, Labor and Industries, and other third-party insurancesBenefit Information:Choices that care for you and your familyAt EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.• Medical, vision and dental insurance• On-demand virtual health care• Health Savings Account• Flexible Spending Account• Life and disability insurance• Retirement plans (457(b) and 401(a) with employer contribution)• Tuition assistance for undergraduate and graduate degrees• Federal Public Service Loan Forgiveness program• Paid Time Off/Vacation• Extended Illness Bank/Sick Leave• Paid holidays• Voluntary hospital indemnity insurance• Voluntary identity theft protection• Voluntary legal insurance• Pay in lieu of benefits premium program• Free parking• Commuter benefitsKirkland Employee Benefits | Kirkland, WA | EvergreenHealthWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.