Referral Specialist II - Paragon Infusion Centers

elevancehealth; Plano (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical benefits

Job summary

Elevance Health seeks a Referral Specialist II to support a clinical team with administrative referral tasks at Paragon Infusion Centers. You will handle referrals, verify insurance, and obtain authorizations as needed, while maintaining accurate data entry and communication with stakeholders.

The role emphasizes in-office collaboration three days per week with hybrid flexibility, and requires a HS diploma with healthcare experience. Onsite days set Tue–Thu.

Qualifications

• HS diploma or GED; 1 year of high-volume healthcare customer service or call center experience.
• Knowledge of medical terminology and plan guidelines; ICD/CPT coding familiarity.
• Experience with healthcare benefit referrals, authorizations, and cost estimates.

Responsibilities

• Liaise between hospital, health plans, physicians, patients, vendors and referral sources.
• Review referrals for completeness and obtain additional information as needed.
• Assign referrals to staff, verify coverage, and obtain authorizations when required.
• Enter referrals and document communications in the system; multi-task in a fast-paced setting.

Skills

Medical terminology

Insurance authorizations

Healthcare referrals

ICD/CPT knowledge

NextGen experience

Education

HS diploma or GED

Tools

NextGen

Job description

Referral Specialist II - Paragon Infusion Centers

Anticipated End Date: 2026-10-02

Location: TX-PLANO, 3033 W PRESIDENT GEORGE BUSH HWY, STE 100

Shift: 8:00 am - 5:00 pm CT.

Hybrid: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Onsite Days: Tuesday, Wednesday, Thursday

The Referral Specialist II - Paragon Infusion Centers is responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals.

How you will make an impact

• Acts as liaison between hospital, health plans, physicians, patients, vendors and other referral sources.
• Reviews complex referrals for completeness and follows up for additional information if necessary.
• Assigns referrals to staff as appropriate.
• Verifies insurance coverage and obtains authorizations if needed from insurance plans.
• Contacts physician offices as needed to obtain demographic information or related data.
• Enters referrals, documents communications and actions and other data in system.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Performs other duties as assigned.

Minimum Qualifications

• Requires HS diploma or GED and a minimum of 1 year of experience in a high-volume, interactive customer service or call center in a healthcare environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences

• Knowledge of medical terminology, plan specific guidelines; ICD and CPT coding.
• Experience with healthcare benefit referrals, authorizations, appeals, and cost estimates.
• Healthcare Commercial and Government experience.
• NextGen experience.

Job Level: Non-Management Non-Exempt

Job Family

CUS > Care Support

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.