Referral Specialist Full-Time

Elevance Health; Louisiana; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical

Dental

Vision

Short and long term disability

Job summary

Elevance Health in Louisiana is seeking a Crisis & Referral Specialist to screen, assess, and de‑escalate calls on a 24-hour helpline, with virtual full-time work and occasional required in-person trainings.

The role requires a BS/BA in a mental health or human services field and at least two years' experience; offers comprehensive benefits and opportunities to advance within a Fortune 25 health company.

Qualifications

• BS/BA degree in a mental health or other human services field; two years of experience strongly preferred.

Responsibilities

• Screening, assessing, training, and providing telephonic intervention/de‑escalation for helpline callers using established protocols to determine an immediate course of action.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Ensures compliance with HIPAA, OSHA, and other federal, state, and local regulations.

Education

BS/BA degree in a mental health or other human services field

Job description

Crisis & Referral Specialist – Louisiana

Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST.

• The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de‑escalation for helpline callers using established protocols to determine an immediate course of action.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs (unless covered by a collective bargaining agreement)
• Medical
• Dental
• Vision
• Short and long term disability benefits
• 401(k)+match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date.