Referral Specialist - Bilingual

HealthFirst Bluegrass; Lexington (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

HealthFirst Bluegrass seeks a Referral Specialist to support administrative and patient services in a fast-paced FQHC setting. You will greet patients, register and schedule, and maintain records while delivering excellent customer service.

You will work closely with clinical and community programs, adapt to evenings/weekends when needed, and help ensure a welcoming, seamless patient experience across services.

Qualifications

• High school diploma or GED required.
• Bilingual (Spanish) candidates preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and support a positive patient experience as the receptionist.
• Handle inbound/outbound calls and direct to services.
• Provide accurate information and deliver exceptional service to patients, staff, and community.

Skills

Customer service

Receptionist

Data entry

Scheduling

Education

High school diploma or GED

Tools

Electronic systems

Electronic Health Records (EHR)

Job description

Are you passionate about expanding access to healthcare and supporting patients on their wellness journey? Do you thrive in a dynamic, people-centered environment where compassion and teamwork make a daily impact?
Join our Federally Qualified Health Center (FQHC) as a Referral Specialist and help us advance our mission of transformative healthcare for all.

About the Role

The Referral Specialist provides essential administrative and patient support to our clinical and community programs. This team member is often the first point of contact for our patients—playing a critical role in creating a welcoming, supportive, and seamless experience.

If you’re someone who enjoys helping others, stays organized in a fast-paced environment, and takes pride in excellent customer service, we’d love to meet you!

• Serve as the receptionist—warmly greet patients, distribute forms, and support a positive patient experience.
• Handle inbound/outbound calls, provide accurate information, and direct individuals to the right services.
• Deliver exceptional customer service to patients, staff, and community members.

Registration & Scheduling

• Register patients by collecting and verifying demographic, insurance, financial, and eligibility information.
• Schedule both new and follow-up appointments.
• Prepare, maintain, and file patient health records following program and service standards.

Administrative Operations

• Maintain patient flow during clinic sessions.
• Enter, store, and retrieve information using electronic systems; assist with routine reporting and data entry.
• Manage office supply inventory and ensure materials are stocked and organized.
• Collect service fees, process payments, and complete daily reconciliation.
• Participate in community outreach activities representing the organization.
• Perform additional tasks to support department needs.
• May require occasional evenings or weekends.
• Education: High school diploma or GED.
• Bilingual candidates - Spanish conversing,

At our FQHC, you’ll be part of a mission-driven team dedicated to improving the health and well‑being of our community. We believe everyone deserves access to high‑quality, compassionate care—and you can help make that possible