Referral Relations Specialist, SUD New Remote, United States

Charlie Health, Inc.; United States; Hybrid; USD 55,000 - 65,000; Full time

Job summary

Charlie Health, Inc. is rapidly expanding its SUD referral program and seeks a dedicated SUD Referral Relations Specialist to help scale nationwide.

You will join a founding go‑to‑market team, owning the patient journey from initial contact through care initiation, coordinating with Admissions, and keeping referral partners informed. In this high‑accountability role, you’ll work with the Outreach and Admissions teams, rescheduling clients as needed, addressing barriers, and contributing to a

Qualifications

• Experience in direct client‑facing role, preferably in mental health.
• Ability to cover Central Time and West Coast hours (11am–7pm ET).
• Work authorized in the United States and native or bilingual English proficiency.

Responsibilities

• Own the client journey from first contact through the start of care, ensuring no one falls out.
• Serve as the connective tissue between referral partners, clients, and Admissions team.
• Keep referral partners informed on people they entrust to Charlie Health.
• Partner with Outreach team to keep clients moving toward treatment and coach on pipeline strategy.
• Identify barriers to care and elevate patterns behind them.

Skills

Client-facing experience

Healthcare/mental health familiarity

Time-zone flexibility

Tools

Google Suite

Slack

Zoom

Dropbox

Salesforce

EMR software

Survey software

Job description

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life‑saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health is one of the fastest‑growing startups in the healthcare industry, working tirelessly to connect people everywhere to life‑saving mental health and substance use treatment.

As a SUD Referral Relations Specialist, you will join a founding go‑to‑market team responsible for scaling Charlie Health's Substance Use Disorder (SUD) program nationally. SUD represents our next major growth vertical, and this team is charged with building the playbook. Where our Outreach team builds the relationships that point people toward care, you will make sure they get there.

Connecting someone with a substance use concern to treatment takes more than a warm handoff. Clients often come to us in crisis, in unstable circumstances, and at the hardest possible moment to keep an appointment. You will own the daily work of making sure no one is lost in that gap — identifying clients whose care has stalled, reaching out directly to get them rescheduled, coordinating with our Admissions team, and keeping referral partners informed on every client they send us.

You will work shoulder to shoulder with our SUD‑focused Outreach Team and Admissions team.

This role is best suited for someone who thrives in high‑accountability environments and wants to help build something meaningful from the ground up. In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

We’re a team of passionate, forward‑thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life‑saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Own the client journey from first contact through the start of care, making sure no one falls out of the process along the way
• Serve as the connective tissue between referral partners, clients, and our Admissions team
• Keep referral partners closely informed on the people they entrust to us, building confidence in Charlie Health as a long‑term care partner
• Partner with our Outreach team to keep every client moving toward treatment, and coach on pipeline strategy so their time stays focused in the field
• Identify barriers to care as they surface and elevate the patterns behind them

Requirements

• Experience in direct client‑facing role (e.g. Admissions Team), particularly in the mental health field, preferred.
• Support pipeline management activities during key Central Time and West Coast time hours (11am to 7pm ET).
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud‑based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.

Charlie Health is pleased to offer comprehensive benefits to all full‑time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $55,000 and $65,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $71,500 and $84,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

HYBRI

Our Values

• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Charlie Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.