Referral Coordinator & Surgical Scheduler - General Surgery Clinic

125 Advocate Health and Hospitals Corporation; Park Ridge (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Advocate Health in Park Ridge is seeking a Surgical Scheduler/Referral Coordinator to support surgeons and ambulatory care teams. This role involves coordinating procedures, patients, and departments for a seamless surgical scheduling process.

Primary duties include managing OR schedules, communicating changes, and ensuring accurate charges and documentation while providing compassionate patient service in a fast-paced environment.

Qualifications

• High School Diploma Typical requirements include 1 year of health care-based customer service experience with scheduling, registration, insurance authorization and/or patient billing.

Responsibilities

• Coordinates scheduling of surgical procedures between physicians and offices and related departments.
• Communicates schedule changes to departments and staff, optimizing room and equipment use.
• Schedules next-day and future surgical procedures and maintains assignments.
• Prints and distributes future OR schedules to relevant areas and notifies providers of changes.
• Obtains lab work, X-rays, and H&P as applicable and coordinates charges by procedure.

Skills

Surgical Scheduling

Referral Coordination

Customer Service

Healthcare Knowledge

Office Scheduling

Education

High School Diploma

Job description

Department: 02400 AMG Park Ridge 1875 Dempster POB - Surgery Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday-Friday – 8.5 hour day with a lunch. Operation Hours: 8:00 AM-5:00 PM Experience in surgery scheduling and WorkQue scheduling, preferred. This is a dual role that includes both referral coordinating & surgical scheduling.

Pay Range: $21.85 - $32.80

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

High School Diploma Typically requires 1 year of experience in a health care setting performing customer service functions that may include experiences in scheduling, registration, insurance authorization and/or patient billing

What You’ll Do

Schedule: Monday-Friday. Between operation hours of 8:00 am - 5:00 pm. 8.5 hour day with a lunch.

As a Surgical Scheduler you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will:

• Coordinates scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.).
• Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
• Schedules next day and beyond surgical procedures.
• Maintains and updates surgery assignments.
• Prints and distributes future OR schedules to all appropriate areas.
• Notifies providers with schedule changes and additions.
• Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
• Processes patient charges and calculates based on procedure type, length of procedure, and supplies used.
• Reviews revenue to ensure charges are entered for every patient.
• Runs reports and verifies correct entry of codes and updates charges if errors are made.
• Answers, screens, triages, prioritizes, and determines urgency of incoming calls.
• Acts as a resource to providers, staff, patients and families.
• Operates and troubleshoots office equipment, arranges for maintenance repairs as necessary.
• May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.

About This Location

Park Ridge

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

Must be able to sit approximately 90% of the workday.

Must be able to lift up to 10 lbs. occasionally.

Operates all equipment necessary to perform the job.

Exposed to a fast-paced, high noise-level office environment.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United Stated, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world‑class doctors and caregivers, innovative solutions, outstanding outcomes, and leading‑edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care