Referral Coordinator-SGH

Presbyterian System Services; Socorro (NM); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Wellness rewards program

Comprehensive health benefits

Job summary

Presbyterian Healthcare Services is seeking a Referral Coordinator for the PMG - Socorro location. The role involves handling referrals and scheduling for providers and their offices, utilizing CARES, AIDET and EPE tools to ensure a positive experience and timely communications with patients and physicians.

The ideal candidate has 18+ months of medical office experience, EPIC registration competency, and strong organizational skills to manage multiple tasks and escalations effectively.

Qualifications

• Minimum 18 months experience in a medical office with significant MD interaction.
• Proficiency in prior authorization/certification/referral process.
• EPIC Registration competency after completion of training class.
• Strong organizational and multitasking skills; excellent customer service.

Responsibilities

• Achieve exceptional experience for providers and referring offices using CARES, AIDET and EPE tools.
• Ensure timely communications with providers and patients.
• Schedule referrals and coordinate provider-to-provider communication as needed.
• Resolve concerns using appropriate escalation and resources.
• Coordinate access for referrals across departments.
• Follow up to update referrals status with providers.
• Maintain knowledge of program operations for referrals and hand-offs.
• Gather feedback from referring offices with Business Development partners to improve service.

Skills

Medical office experience

Education

High school diploma or equivalent

Tools

EPIC (Registration)

Job description

Location Address:
1202 Highway 60 West Bldg D
Socorro, NM 87801-3914

Compensation Pay Range:
Minimum Offer $16.79
Maximum Offer $27.67

Now Hiring: Referral Coordinator-SGH

Summary:
Navigate complex requests from referring providers and their offices, primarily via phone. Develop and maintain positive working relationships with providers and referring offices. Address requests and concerns using knowledge of organization and ability to identify resources; Use high level of diplomatic skill to handle all calls in positive and professional manner. Advanced scheduling for specialty or radiologic procedures; Recognize payor requirements and obtaining prior authorization/certification/referrals for visits/procedures; Return scheduling knowledge to include the ability to scrub schedules for accuracy and efficiency in home department; Monitor in-baskets and reports for overdue results, waitlisted appointments, recalls, etc

Type of Opportunity: Full time

Job Exempt: No

Job is based: PMG - Socorro

Work Shift: Days (United States of America)

Responsibilities:

• Achieve exceptional experience for providers and referring providers offices by using CARES, AIDET and EPE tools.
• Ensures all communications with providers and patients occurs in a timely manner
• Communicates with referring providers and their offices to schedule referrals, answer questions, and arrange provider-to-provider communication as needed
• Addresses and attempts to appropriately resolve concerns and requests in the moment by using resources and appropriate escalations to find solutions
• Coordinates with departments throughout program to gain access for referrals
• Follows up with referring providers to ensure they know the status of their referral or request
• Maintains strong knowledge of program operations and processes in order to guide referring providers and answer questions about potential referrals and perform appropriate hand-offs
• Coordinates with Business Development partner to collect feedback from referring offices in order to ensure an exceptional experience.

Encounter Components:

• Ability to manage conflict and appropriately request the help of a supervisor when needed
• Fosters effective patient relations with patients, the public and providers by listening, responding and escalating when appropriate
• Works with program providers, testing departments, and health plan representatives to facilitate creating access for referrals and members as needed
• Facilitates provider-to-provider communication as requested Encounter Components
• Coordinates incoming referrals from the time they re received to completed
• Enters all faxed referrals into EHR
• Guides and assists referring offices through Prior Authorization request requirements and processes
• Understands surgical and procedural scheduling workflows in order to appropriately prepare and hand-off referrals
• Ensures relevant medical records are requested
• Ensures any testing required for referral is ordered and scheduled
• Communicates effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered

Qualifications:

• High school or equivalent; Minimum 18 months experience in a medical office setting with significant MD interaction; Proficiency in prior authorization/certification/referral process; Must pass EPIC competency for Registration at completion of Epic Clerical Training class; Short-term training in Medical Terminology; Working knowledge of CPT and ICD-10 coding; Pass annual competency exam for all areas of responsibility; Requires strong organizational and multi-tasking skill sets; Significant customer service skill set; Must be able to function under pressure while maintaining professionalism

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our healt