Referral Coordinator, Communications Center

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Rochester Regional Health in Potsdam, NY is seeking a Referral Coordinator to enhance patient experience by delivering courteous service to patients, providers, and payers. You will be the first contact to coordinate services and schedule appointments, assisting with registrations and portal enrollment.

The role requires strong communication, computer proficiency, and basic medical terminology knowledge. You will collaborate across departments, use EMR systems, and ensure compliance with

Qualifications

• Two (2) years customer service experience, preferably in a health care setting.
• Proficient in use of computers.
• Strong customer service skills and the ability to demonstrate compassion and empathy.
• Knowledge of medical terminology.
• Strong verbal and written communication skills.

Responsibilities

• Provide courteous, attentive and prompt service to all those you work with and support.
• Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience.
• Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries.
• Enroll and activate patient portal accounts, answer questions and/or resolve any user issues.
• Acts as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS.
• Ensure your work is compliant with all policies and procedures.

Skills

Customer service

Computer skills

Medical terminology

Verbal and written communication

Education

Associate's degree

Job description

SUMMARY

Referral Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience. Serves as the first point of contact for patients and physicians to coordinate services across the system. Refers to and schedules appointments, registers seminars and classes, navigates patient inquires, and communicates courteously throughout the delivery of care. Aims always for first call resolution. Collaborates with physician offices and clinical departments to coordinate services, prepares patients for their visit, and maintains all of its support processes.

STATUS

FULL-TIME

LOCATION

SLH 201 Market St. - Suite E Potsdam, NY 13676

DEPARTMENT

COMMUNICATION CENTER

SCHEDULE

MONDAY-FRIDAY 730-4, 8-430 or 830-5 - variable based on operational need

RESPONSIBILITIES

• Customer Service. Provide courteous, attentive and prompt service to all those you work with and support
• Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
• EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
• Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues.
• Acts as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS.
• Compliance. Ensure your work is compliant with all policies and procedures

MINIMUM QUALIFICATION

• Two (2) years customer service experience, preferably in a health care setting
• Proficient in use of computers
• Strong customer service skills and the ability to demonstrate compassion and empathy
• Knowledge of medical terminology
• Strong verbal and written communication skills

PREFERRED QUALIFICATION

• Bilingual preferred
• Associates degree preferred

LICENSES / CERTIFICATIONS

CHAA - Certified Healthcare Access Associate - National Association of Healthcare Access Management (NAHAM) National Association of Healthcare Access Management (NAHAM) National Association of Healthcare Access Management (NAHAM)

PHYSICAL REQUIREMENTS

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE

$18.00 - $23.50

CITY

Potsdam

POSTAL CODE

13676

BENEFITS AND PERKS

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

EQUAL OPPORTUNITY STATEMENT

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.