REFERRAL COORDINATOR, BILINGUAL

THE WARREN CENTER, INC.; Irving (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The Warren Center in Irving, Texas is seeking a Referral Coordinator to support ECI referrals and agency operations. You will manage client information, perform data entry, handle calls, and assist with intake and documentation for families served by The Warren Center.

This role requires organization, confidentiality, and effective communication to ensure timely therapy services and accurate records across programs.

Qualifications

• High school diploma or GED required.
• Experience in clerical/secretarial tasks preferred.
• Strong data entry and telephone screening skills expected.

Responsibilities

• Enter referral information into agency database (ECI and TKIDS).
• Answer and screen incoming calls and forward referrals.
• Complete intake processes and maintain client records.
• Prepare documents for families and obtain signatures.
• Coordinate referrals between parents, billing and staff to ensure therapy services.

Skills

Data entry

Phone screening

Customer service

Education

High school diploma or GED

Secretarial/clerical courses

Tools

Microsoft Excel

TKIDS

Job description

The Warren Center advocates, serves and empowers the children and families impacted by developmental delays and disabilities.

Core Values

Demonstrate The Warren Center’s Core Values:

• We are family focused and work passionately for our families.
• We play well with others , we have fun, find joy and love a good laugh while treating everyone with respect, courtesy and honesty.
• We are curious , we ask why and we seek to understand, to learn and to grow.
• We are solution driven , when we see an issue, we speak up, act and don’t rest until solutions work efficiently and well.

S UMMARY

Reporting to the Early Childhood Intervention (ECI) Team Lead Referral Coordinator, the Referral Coordinator, supports the overall mission and purpose of The Warren Center by effectively providing accurate collection, maintenance and management of client information for The Warren Center programs. Additionally, the position provides day-to-day agency business support by handling general office calls, mail, and reception duties.

E SSENTIAL D UTIES AND R ESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the following satisfactorily. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Enter referral information from referrals into an agency database for ECI and other programs as needed
• Enter referral information from ECI referrals into T-KIDS
• Answer, screen & forward incoming calls appropriately; take referral information over the phone.
• Complete office Intake process and enter data into agency database and TKIDS for team’s clients
• Prepare documents for families and send for their signatures
• Process ECI transfers as needed
• Provide documentation in electronic and hard files, as required for ECI
• Use evaluation scheduling calendar and follow-up on cancellations and rescheduling of appointments
• Maintain organized client records in a confidential manner for ECI and other programs as needed
• Act as coordinator between parents, billing and other staff members to ensure timely therapy services
• Enter data and use excel spreadsheet for referral and intake logs as part of daily processes

E DUCATION AND E XPERIENCE

• Required: High school diploma or General Educational Development (GED)
• Preferred: Secretarial or clerical practices
• Preferred: Vocational, Technical, College, and/or Business School courses in computer applications

E NVIRONMENT

The physical requirements and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Proficient in the use of a computer and standard office equipment, including the ability to operate a keyboard and perform routine data entry and typing tasks.
• Long periods of sitting
• Work will be conducted in a shared office space
• The noise level in the work environment is usually moderate

A DDITIONAL T ECHNICAL S KILLS , T RAITS AND K NOWLEDGE

To perform this job successfully, an individual must be able to perform each qualification satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High energy and passion for The Warren Center’s mission is essential
• Flexible and adaptable style
• Clear and concise communication skills
• Professional, dependable, and proactive
• Ability to work in a fast-paced environment
• Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside The Warren Center
• Strong organizational and time management skills with exceptional attention to detail
• Advanced knowledge of Microsoft Office Suite: including Word, Excel, PowerPoint, Outlook, OneDrive/SharePoint, and Teams

E QUAL O PPORTUNITY E MPLOYER

The Warren Center is an Equal Opportunity Employer, and we believe in an inclusive culture for all. The Warren Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.