Referral Coordinator (0002N)

Axis Health System; Durango, Montrose (CO, CO); Hybrid; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical (HDHP or PPO)

Long Term Disability

401k offering up to 4% match

Short Term Disability

Health Savings Account

Dental

Flexible Spending Account

Vision

Dependent Care Account

Pet Insurance

Life Insurance

College Invest plans

Annual Wellness Benefits

Personal Days

Loan Repayment Programs

Company Paid Holidays

All Paid Leave (APL)

Job summary

Axis Health System in Durango, CO seeks a Referral Coordinator to manage patient referrals, coordinate with providers, and ensure timely access to care.

You will handle documentation, eligibility checks, and communication with patients, clinics, and insurers, with a focus on accuracy and streamlined workflows in a hybrid in-person/remote environment.

Qualifications

• High school diploma required, bachelor’s preferred.
• At least 2 years of referral coordination experience in healthcare.
• Primary care or medical assisting experience preferred.

Responsibilities

• Oversee referrals and coordinate with providers to ensure timely access to care.
• Handle patient documentation, communication and care coordination tasks.
• Maintain accurate records and streamline the referral process.
• Coordinate with insurers for benefits and prior authorizations as needed.
• Serve as primary contact for patients, specialists and referrers.

Skills

Referral coordination

Care coordination

Care management

Referral management

Transitions of care

Task management

Referral prioritization

Referral review

Health record review

Patient registration

Insurance verification

Stakeholder communication

Referral sources

Patient assistance

Patient updates

Document scanning

Fax management

Disposition notices

Data tracking

Education

High School Diploma

Bachelor's degree preferred

Tools

SmartSheet

Electronic Health Records

Job description

Job Details

Job Location: Durango Integrated Healthcare - Durango, CO, Position Type: Full Time, Education Level: High School, Salary Range: $17.50 - $21.05Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Health Care, Referral Coordinator – Full Time – In Person or Hybrid within the Western Slope, CO

Position Summary

The Referral Coordinator oversees patient referrals, ensuring access to care by collaborating with external partners and health systems. They handle patient documentation, communication, and support activities related to patient care. A key aspect of their role is maintaining accurate records and streamlining the referral process to provide timely support for both patients and providers.

Qualifications

Our ideal candidate for our Referral Coordinator position will have their high school diploma, bachelor's preferred. At least 2 years of relevant experience in referral coordination in a healthcare setting. Primary care or medical assisting experience preferred.

Salary

Starting Pay Range $17.50-$21.05 per hour which considers experience, education and locale if working onsite.

Onsite from Montrose office: $18.50 and ranges up to $19.55 per hour (which includes a $1.00 locale differential).

Onsite from Durango office: $20.00 and ranges up to $21.05 (which includes a $2.50 locale differential).

Benefits

• Medical (HDHP or PPO)
• Long Term Disability
• 401k offering up to 4% match
• Short Term Disability
• Health Savings Account
• Dental
• Flexible Spending Account
• Vision
• Dependent Care Account
• Pet Insurance
• Life Insurance
• College Invest plans
• Annual Wellness Benefits
• Personal Days
• Loan Repayment Programs
• (9) Company Paid Holidays
• (3) weeks of All Paid Leave (APL) for first 2 years with full-time employment.
• On-going training & educational opportunities for professional development are also available.

Working Conditions / Physical Demands

Employees must occasionally lift and/or move 15 to 50 pounds. Employees are frequently required to walk, sit, stand, or kneel and occasionally required to climb or balance and stoop. Must have the ability to sit for long periods of time at a computer.

Employees must be able to travel between Axis locations. Depending on the position, employees may also be expected to engage in occasional statewide and domestic travel.

Working in a healthcare organization lends itself to the possibility of exposure to communicable disease.

Noise level in the working environment is usually moderate.

Annual Flu immunization by November 1, annual TB Screening, complete de-escalation training, and BLS certification, as required for position.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their position.

Required Skills

• Responsible for the tracking, coordination and communication of Axis patient referrals.
• Responsible for care coordination, care management, referral management, transitions of care, and task administration.
• Prioritizes referrals by their level of urgency and addresses them in a timely manner.
• Reviews details and expectations about the referral with the ordering provider and the patient.
• Assembles information from the patient’s health record to address patients clinical background to address referral needs.
• Ensures complete and accurate patient registration.
• Contacts insurance companies to verify benefits and prior authorization approval requirements are met. Presents necessary medical information such as history, diagnosis and prognosis to insurance companies if necessary to prove medical necessity.
• Acts as the point of contact for patients, specialists and referring entities for questions and reviews details and expectations of referral(s) with the patient.
• Handles requests from third party referral sources and provides relevant information.
• Assists patients in problem solving potential issues related to financial or social barriers (e.g.,connecting to internal resources for community transportation resources, etc.)
• Communicates patient updates between referring source and patient care teams.
• Scans documents into the patient’s electronic health record so that documentation is available for Axis providers.
• Manges clinics referral fax folders and tasks faxes to appropriate departments or the patient’s patient health record.
• Provides referral disposition notices to Axis care team and/or referring party regarding update and status of referral.
• Maintains and updates internal referral smart sheet with information for internal data tracking.

About our Axis Health System

We are the leading provider of behavioral health and integrated (primary, dental, and behavioral health) care on the Western Slope of Colorado. We have recovery groups, Medication Assisted Treatment (MAT), specialized mental health outpatient programs, primary care, diabetes education, crisis services, resource navigators, insurance enrollment specialists, tele-video systems to access our locations across the region and more. We work to make sure you have what you need at your fingertips to be successful in your position and support your patient in their road to recovery.

About Durango/Pagosa Springs

If you’re interested in Rocky Mountain wildlife, white water rafting, hiking in to discover nature’s most beautiful waterfalls, or a breathtaking car ride on the San Juan Skyway, then Durango and Pagosa Springs are the place for you! As with so many areas on the Western Slope, you have now entered an outdoor enthusiast’s paradise. Just minutes from zip lining through the treetops, to soaking in the Piedra River Hot Springs, located in the national forest, after a day of hiking any one of the many trails, and when the season is right, you can be snowboarding or camping in the mountains that surround this beautiful area. Take a ride on the historic Durango & Silverton Narrow Gauge Railroad Train and enjoy the stunning views of the San Juan National Forest. You’re also a mere 35-minute car ride to Mesa Verde National Park. Just outside the doors of our clinics, you’ll find beautiful parks with walking paths and opens spaces to enjoy. Durango has an airport located minutes from our clinics which has service to Denver, Phoenix and Dallas-Fort Worth daily. Learn more about our area here: Visit Durango, CO | Official Tourism Site of Durango, Colorado

About Montrose/Delta/Hotchkiss

If you’re interested in archaeology, hiking, biking, boating, rafting, hunting, exploring, or kayaking – Montrose is the place for you! Montrose and the surrounding area are perfect for an outdoor enthusiast. Black Canyon National Park, just east of the San Juan Mountains is just minutes away and to the west, the Uncompahgre Plateau is waiting to be explored. Here, you are surrounded by the many opportunities and adventures waiting to happen. From hiking and biking to kayaking and rafting with breath taking views of our majestic landscape. When in Hotchkiss you can explore their vineyards and museums or find you self at the art center appreciating all the creativity or taking an art class yourself! Montrose has an airport within 10 minutes from our Montrose locations, which has daily service to Denver, Dallas and Phoenix (including several other major US cities). Learn more about our area here: Visit Montrose, CO.