Referral Coordinator

City of Hope; Springfield (OR); On-site; USD 28,000 - 51,000; Full time

Benefits offered by this job

M/D/V benefits

Life Insurance

401(k)

Job summary

City of Hope is seeking a Breast Referral Coordinator to serve as the primary contact for inbound breast referrals and patient access coordination. You will manage intake, verify documentation, schedule new patient consultations, and communicate with patients, referring providers, and clinical teams to facilitate seamless care.

The role emphasizes exceptional customer service, attention to detail, and collaboration across departments to move patients efficiently through the diagnostic and

Qualifications

• High school diploma or equivalent required; healthcare-related education preferred.
• Knowledge of medical terminology, referral management, insurance verification, and healthcare documentation processes.
• Proficiency with electronic health records, scheduling systems, and Microsoft Office.
• Strong organizational, communication, and customer service skills with the ability to manage multiple priorities.
• Ability to work collaboratively with providers, clinical staff, referring offices, and external partners while maintaining confidentiality and attention to detail.
• Certificate of graduation from an accredited program for Medical Assistants or NCMA certification preferred.

Responsibilities

• Receive, review, and manage breast referrals from providers, hospitals, imaging centers, and external healthcare organizations.
• Obtain, verify, and track required clinical documentation, including imaging, pathology reports, medical records, insurance information, and referral materials.
• Coordinate timely scheduling of new patient consultations and follow-up appointments based on provider availability and clinical urgency.
• Serve as the primary liaison between patients, referring providers, physicians, imaging departments, and care teams to ensure seamless access to care.
• Communicate referral status, appointment information, preparation instructions, and required documentation to patients and referring offices.
• Monitor referral work queues and manage referrals from receipt through consultation completion to support timely patient access.
• Identify and resolve barriers to care through collaboration with internal departments and external partners.
• Other duties as assigned.

Skills

Medical terminology knowledge

Referral management

Insurance verification

Microsoft Office

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Healthcare-related education preferred

Medical Assistants program or NCMA certification preferred

Tools

Electronic Health Records (EHR)

Scheduling systems

Job description

Overview

Breast Referral Coordinator

The Breast Referral Coordinator serves as the primary point of contact for incoming breast specialty referrals and patient access coordination. This role is responsible for managing referral intake, gathering and reviewing clinical documentation, coordinating patient appointments, and facilitating communication between patients, referring providers, physicians, imaging departments, and multidisciplinary care teams. The Breast Referral Coordinator ensures patients move efficiently through the diagnostic and treatment continuum while providing exceptional customer service and support throughout the care journey. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

The general pay scale for this position at WVCI is $20.00 - $36.87. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity, etc.

Employment Type: Full-Time (1.0 FTE)

Benefits: M/D/V, Life Ins., 401(k)

Location: Eugene/Springfield, OR (onsite)

Responsibilities

• Receive, review, and manage breast specialty referrals from providers, hospitals, imaging centers, and external healthcare organizations.
• Obtain, verify, and track required clinical documentation, including imaging, pathology reports, medical records, insurance information, and referral materials.
• Coordinate timely scheduling of new patient consultations and follow-up appointments based on provider availability and clinical urgency.
• Serve as the primary liaison between patients, referring providers, physicians, imaging departments, and care teams to ensure seamless access to care.
• Communicate referral status, appointment information, preparation instructions, and required documentation to patients and referring offices.
• Monitor referral work queues and manage referrals from receipt through consultation completion to support timely patient access.
• Identify and resolve barriers to care through collaboration with internal departments and external partners.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; healthcare-related education preferred.
• Knowledge of medical terminology, referral management, insurance verification, and healthcare documentation processes.
• Proficiency with electronic health records, scheduling systems, and Microsoft Office applications.
• Strong organizational, communication, and customer service skills with the ability to manage multiple priorities.
• Ability to work collaboratively with providers, clinical staff, referring offices, and external partners while maintaining confidentiality and attention to detail.
• Certificate of graduation from an accredited program for Medical Assistants or NCMA certification preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology/or surgery center environment.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

• High school diploma or equivalent required; healthcare-related education preferred.
• Knowledge of medical terminology, referral management, insurance verification, and healthcare documentation processes.
• Proficiency with electronic health records, scheduling systems, and Microsoft Office applications.
• Strong organizational, communication, and customer service skills with the ability to manage multiple priorities.
• Ability to work collaboratively with providers, clinical staff, referring offices, and external partners while maintaining confidentiality and attention to detail.
• Certificate of graduation from an accredited program for Medical Assistants or NCMA certification preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology/or surgery center environment.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

• Receive, review, and manage breast specialty referrals from providers, hospitals, imaging centers, and external healthcare organizations.
• Obtain, verify, and track required clinical documentation, including imaging, pathology reports, medical records, insurance information, and referral materials.
• Coordinate timely scheduling of new patient consultations and follow-up appointments based on provider availability and clinical urgency.
• Serve as the primary liaison between patients, referring providers, physicians, imaging departments, and care teams to ensure seamless access to care.
• Communicate referral status, appointment information, preparation instructions, and required documentation to patients and referring offices.
• Monitor referral work queues and manage referrals from receipt through consultation completion to support timely patient access.
• Identify and resolve barriers to care through collaboration with internal departments and external partners.
• Other duties as assigned.