Referral Coordinator

Redirect Health Inc; Phoenix (AZ); On-site; USD 23,000 - 30,000; Full time

Job summary

Redirect Health Inc. in Phoenix, AZ is seeking a Referral Coordinator to connect members with timely, appropriate specialty care and ensure a smooth referral experience.

You will own inbound and outbound referrals, coordinate scheduling with providers, and maintain accurate documentation to improve turnaround times and member satisfaction. This role is hands-on, requires empathy, organization, and cross-team collaboration.

Qualifications

• Experience in administrative support, healthcare coordination, or customer service.
• Bilingual (Spanish/English) strongly preferred.
• High school diploma or GED required.

Responsibilities

• Own inbound and outbound specialty referrals from start to completion.
• Schedule specialty services and maintain communication with provider offices.
• Collaborate with Care Logistics team members and internal clinical teams.
• Improve referral turnaround times and overall member experience.
• Advocate for members by ensuring referrals are completed accurately and within service standards.

Skills

Administrative support

Healthcare coordination

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

EMR systems

Job description

Referral Coordinator

Redirect Health Inc Phoenix, Arizona, United States

About this position

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

• No monthly premiums
• No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

• Obsess Over People – We are always helpful, friendly, and human
• Own It to Completion – If we take something on, we see it through
• Always Improve & Adapt – We learn quickly and adjust without ego
• Start with "Yes, We Can Help You" – We lead with solutions
• Succeed as a Team – We win through trust and collaboration
• Detest Waste & Unnecessary Complexity – We simplify to focus on what matters

About This Role

The Care Logistics Referral Coordinator exists to connect members with timely, appropriate specialty care and ensure a smooth referral experience.

In this role, you will:

• Serve Redirect Health members and internal care teams
• Be responsible for managing referrals, coordinating specialty services, and maintaining accurate documentation
• Directly impact member experience, access to care, and continuity of healthcare services

This is a hands-on role for someone who:

• Enjoys coordination, communication, and detail-oriented work
• Takes ownership and follows through
• Wants their work to have a real-world impact on people’s health

What You’ll Do

In this role, you will:

• Own: Inbound and outbound specialty referrals from start to completion
• Support: Scheduling specialty services and maintaining communication with provider offices
• Collaborate with: Care Logistics team members, specialty providers, and internal clinical teams
• Improve: Referral turnaround times and overall member experience
• Advocate for: Members by ensuring referrals are completed accurately and within service standards

A strong performer in this role is known for:

• Being organized, responsive, and dependable
• Communicating with empathy and professionalism
• Consistently completing referral tasks within 72 business hours

How Success Is Measured

Success in this role is measured by:

• Timely and accurate completion of referral requests
• Clear and consistent documentation in the EMR system
• Positive member interactions and satisfaction
• Strong collaboration and reliability within the Care Logistics team

What We’re Looking For

We’re looking for someone who:

• Brings relevant experience in administrative support, healthcare coordination, or customer service
• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex processes
• Works well across teams and roles
• Cares deeply about helping people
• High school diploma or GED required
• Experience with Microsoft Word, Excel, and EMR systems preferred
• Bilingual (Spanish/English) strongly preferred

Why Join Redirect Health

What "Free Healthcare" Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

• No monthly premiums
• No cost to add your spouse or children
• No deductibles (we reimburse them)
• No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll Earn

• Starting pay: $19.47/hour
• FREE healthcare for you and your entire family
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Ready to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families, we’d love to hear from you.

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.

Salary Information

$19.47 - $19.47Hourly Wage