Referral Coordinator

US Digestive Health; Newark (DE); On-site; USD 40,000 - 56,000; Full time

Job summary

US Digestive Health in Newark, DE is seeking a Referral Coordinator to manage insurance referrals for upcoming visits and procedures. You will enter data into Allscripts EMR, coordinate with primary care physicians, patients, and in-office departments to schedule procedures and visits.

The role requires organization and communication skills, familiarity with medical terminology, and willingness to travel if needed.

Qualifications

• High School Diploma or equivalent.
• Prefer medical referral experience and/or Allscripts EMR knowledge.
• Strong organization and communication skills.
• Knowledge of medical terminology a plus.
• Willingness to travel if needed.

Responsibilities

• Data entry and scanning patient referral information.
• Contact primary care physicians, patients, and in-office staff to obtain scheduling information.
• Enter demographic data into Allscripts EMR; create new patient charts.
• Determine service type: ASAP, screening, office visit, or OA.
• Mail/fax responses to referring offices.
• Document all information thoroughly in patient charts.
• Text appointment options to patients via Artera texting app.
• Update patient status after appointments and notify relevant parties.
• Discharge patient by certified letter following protocol.
• Assist hospital booking sheet documentation when scheduled at hospital.
• Prepare prep instructions and address envelopes as needed.
• Complete tasks timely, completely, and correctly.
• Interact with referring provider offices regularly.
• Cooperate with other employees.
• Other duties as assigned.

Skills

Data entry

Communication

Medical terminology

Travel readiness

Education

High School Diploma

Tools

Allscripts EMR

Job description

Description

Coordination of insurance referrals for patients’ upcoming visits and procedures.

Job Classification:

Category III – No employee has occupational exposure to blood borne pathogens.

Reports to:

Office Manager

Responsibilities

The duties and responsibilities of the Referral Coordinator include, but are not limited to:

• Data entering and scanning patient referral information.
• Contact primary care physicians, patients and in office departments and providers to obtain information necessary to schedule procedures and office visits.
• Enter all demographic information provided into EMR system Allscripts. Create new patient charts.
• Distinguish the type of services that are needed – ASAP verses screening verses office visit verse open access.
• Mailing/faxing responses/letters to referring offices.
• Document all information completely and thoroughly in patient’s chart
• Text message appointment options to patients utilizing Artera texting app.
• Document patient status post appointment to a no-show status and notify appropriate parties involved.
• Discharge patient via certified letter from practice after following proper protocol and steps involved with notifying patient, PCP and usual provider in office.
• Be of service for hospital booking sheet documentation upon patient being scheduled at hospital through OA process.
• Be of service for printing prep instructions for procedures scheduled for OA department and address envelopes as needed.
• Complete tasks timely, completely, and correctly.
• Regular interaction with referring provider offices
• Works cooperatively with all other employees in and out of the office.
• Other duties as assigned.

Physical Activities And Requirements

Repetitive hand movement due to extended computer use

Sitting for long periods of time

Requirements

• High School Diploma
• Prefer Medical Referral Experience and or Allscripts EMR system
• Organization and good communication
• Knowledge of medical terminology a plus
• Willingness to travel if needed