Referral Coordinator

Silicon Valley Medical Development; Los Gatos (CA); On-site; USD 40,000 - 43,000; Full time

Job summary

El Camino Health Medical Network is seeking a Referral Coordinator for outpatient practices in Santa Clara County. The role focuses on coordinating referrals, maintaining EMR documentation, and ensuring timely communication among patients, providers, and staff.

The position requires strong communication skills, 5 years in healthcare, and EPIC EMR familiarity, with a schedule aligned to 8:00 a.m. – 5:00 p.m. in a full-time capacity.

Qualifications

• High School Diploma or GED required.
• Minimum of five (5) years of healthcare experience.
• Experience with EMR systems, preferably EPIC.
• Typing speed of at least 40 wpm.
• Strong verbal and written communication skills.

Responsibilities

• Greets patients and visitors in person or over the phone.
• Responds to inquiries from patients, family members, physicians, and staff.
• Accurately documents and communicates messages to appropriate personnel in a timely manner.
• Facilitates effective communication between physicians, clinical managers, medical assistants, consultants, and team members.
• Ensures timely and accurate documentation of referral information in the EMR.
• Coordinates referrals to external physicians and specialists, ensuring payer and regulatory compliance.

Skills

Patient communication

Referral coordination

Multitasking

Education

High School Diploma or GED

Licensed Vocational Nurse (LVN) license

Tools

EPIC EMR

Job description

El Camino Health Medical Network ECHMN Operations

Full Time , Days , 8:00 a.m. - 5:00 p.m.

Posted 08/25/2026

Travel Required: No

El Camino Health Medical Network is currently seeking a talented Referral Coordinator to join our growing healthcare team!

Pay:$29.00-$31.00/hour

Schedule:8:00am-5:00pm

El Camino HealthMedical Networkis recruiting a full-time Referral Coordinatorfor our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County.

Essential Functions:

• Greets patients and visitors in person or over the phone in a courteous and professional manner.
• Responds to inquiries from patients, family members, physicians, and staff with knowledge and professionalism.
• Accurately documents and communicates messages to appropriate personnel in a timely manner, following department procedures.
• Facilitates effective communication between physicians, clinical managers, medical assistants, consultants, and team members.
• Ensures timely and accurate documentation of referral information in the electronic medical record (EMR).
• Addresses and escalates any issues related to scanning, indexing, and EMR functionality to IT or EPIC support.

Referral Processing & Care Coordination:

• Coordinates referrals to external physicians and specialists, ensuring compliance with payer and regulatory requirements.
• Acts as a liaison between patients, providers, and external healthcare organizations to ensure timely and efficient referral completion.
• Tracks and follows up on referrals to ensure all necessary authorizations, appointments, and documentation are completed.
• Supports physicians and medical staff in facilitating appropriate patient care and treatment plans.

Operational Efficiency & Compliance:

• Contributes to a positive patient experience and high satisfaction ratings.
• Participates in performance improvement initiatives to enhance workflow and service delivery.
• Adheres to all HR, safety, HIPAA, and compliance policies.
• Maintains attendance and punctuality in accordance with department standards.
• Performs assigned duties in alignment with established schedules, policies, and procedures.
• Completes other tasks and responsibilities as assigned to support department operations.

High School Diploma or GED required.

Minimum of five (5) years of experience in a healthcare setting (acute care or ambulatory care), with a preference for experience in utilization management, case management, or care coordination.

Experience working with an electronic medical record (EMR) system, preferably EPIC.

Ability to type a minimum of 40 words per minute accurately.

Strong verbal and written communication skills with the ability to interact professionally and courteously.

Excellent active listening skills and ability to engage effectively with patients and healthcare professionals.

Exceptional attention to detail and accuracy in documentation and referral tracking.

Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities efficiently.

Ability to work effectively as part of a team, demonstrating flexibility, cooperation, and a willingness to assist others.

Solid patient and guest relations skills, ensuring a compassionate and professional approach to care.

Preferred Qualifications:

• Experience with EPIC EMR system.
• Current California Licensed Vocational Nurse (LVN) license.