Reference Data Services Rep

Citi; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Citi is looking for a Reference Data Services Rep to maintain customer data and settlement instructions. The role involves interaction with global teams and requires 2-4 years of relevant experience, with knowledge in SSI data and end-to-end trade flow.

The ideal candidate should possess a high school diploma and demonstrate a capacity for compliance and risk assessment in business decisions. Join a diverse team dedicated to making an impact.

Qualifications

• 2-4 years relevant experience.
• Familiarity with external products/services for client and account data management.
• Ability to assess risk in business decisions.

Responsibilities

• Maintaining/updating customer data.
• Setting up and maintaining settlement instructions.
• Monitoring settlement rates to ensure accuracy.

Skills

SSI data knowledge

End-to-end trade flow

Client and account data management

Education

High School diploma or equivalent

Job description

Reference Data Services Rep

Job Req Id: 26975925

Location(s): Haryana, India

Job Type: On‑Site/Resident

Posted: Jul. 02, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Reference Data Services Rep performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities

• Performs on‑going maintenance/refresh of existing customer data
• Performs on‑going set up and maintenance of settlement instructions in a variety of internal applications
• Interacts daily with global operation teams to ensure timely update of all settlement instructions
• Actively monitors settlement rates to ensure instructions are being updated correctly
• Liaises with other operations teams globally to ensure settlement instruction (SSI) is correctly and timely added to accounts, where possible, in response prior to trading or confirmation activity
• Directly sources settlement instruction from Clients in response to reference data refresh requirements, trade exception processing, cancel and correct data, requests received via the in house workflow tool
• Delivers reference data remediation projects as requested by management
• Oversight of offshore vendor activity
• Complete all mandatory reports in a timely manner and to required standard
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• 2-4 years relevant experience
• Knowledge of SSI data; and familiarity with external products and services that add value to client and account data management
• Knowledge of end‑to‑end trade flow across multiple products

Education

• High School diploma or equivalent

Job Family Group

Operations - Services

Job Family

Reference Data Services

Time Type

Full time

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