Recruitment Operations Manager - Homecare

Maxim Healthcare; West Covina (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

An established industry player is seeking a Recruitment Operations Manager to lead a dynamic team in the homecare sector. This pivotal role involves overseeing recruitment processes, developing strategies to enhance caregiver retention, and ensuring compliance with regulations. The ideal candidate will possess strong leadership skills and a deep understanding of home care requirements. Join a company dedicated to making a difference in the lives of patients and caregivers, while enjoying a comprehensive benefits package and opportunities for professional growth.

Benefits

Health and Wellness Benefits

401(k) with Company Match

Paid Time Off

Educational Assistance Program

Employee Discount Program

Qualifications

• Bachelor’s degree required, preferably in Business or Nursing.
• 1 year of supervisory experience in home health care preferred.

Responsibilities

• Lead and oversee a team of Recruiters and Client Coordinators.
• Develop and implement recruitment strategies based on client needs.
• Ensure compliance with federal, state, and local regulations.

Skills

Supervisory Skills

Communication Skills

Recruitment Strategy Development

Knowledge of Home Care Requirements

Microsoft Office Proficiency

Education

Bachelor’s Degree in Business/Marketing/Communications

Graduate of Accredited School of Nursing (BSN Preferred)

Job description

Recruitment Operations Manager - Homecare

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Recruitment Operations Manager - Homecare

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Join to apply for the Recruitment Operations Manager - Homecare role at Maxim Healthcare

The Recruiter Operations Manager (ROM) is responsible for leading and overseeing a team of Recruiters and Client Coordinators while contributing to the professional development of each individual through consistent delivery of one-on-one support and team coaching. The Recruiter Operations Manager will build, relative to growth and opportunity, a qualified team of healthcare recruiters and will be accountable for hiring, training, and supervising respective team members. In this role, the Recruiter Operations Manager will evaluate the performance of Recruiters and Client Coordinators, prepare reports, drive referrals, improve customer support, and improve key metrics including recruitment activity, hiring trends, caregiver retention, increasing client fill rate, reducing overtime, and ensuring accuracy of patient and caregiver schedules in the system of record. The Recruiter Operations Manager is an integral force in motivating the recruitment team and driving the overall vision and culture of the company.

Essential Duties And Responsibilities

• Consistently models and manages the Company’s Mission, Vision and Values and the philosophy of customer service and compliance
• Adheres to and promotes Company Policies and Procedures
• May serve as a member of the Governing Body and Professional Advisory Board
• Responsible for providing adequate staffing
• Builds relationships and effectively communicates with patients, referral sources, case managers, physicians, other members of the health care team, and community members
• Responsible for developing and leading the overall Recruitment strategy
• Facilitates the QAPI Missed Opportunity sub-committee
• Manages the grievance process and is responsible for responsible for timely responses to grievances
• Responsible for oversight of on-call activities so that a qualified person is available at all times in person or via telecommunications during operating hours when patients are receiving or requesting services and participates in on-call activities where necessary
• Provides ongoing development support for direct reports and others and provides opportunities for growth and improvement
• Responsible for ongoing compliance with all current federal, state, and local regulations, Company policies and procedures, accrediting organization standards, and reimbursement guidelines
• Partners closely with the senior management to understand changes in the organization, staying closely connected to each business group
• Partners with field support management to remain current on service authorization status to ensure consistent service delivery to customers and manage financial risk of the agency
• Translates the strategic and tactical business plans into recruiting strategic and operational plans
• Develops, coordinates and drives the activities, programs and strategic recruiting efforts of the Recruiters and Client Coordinators
• Develops strategies and implementation plans to assist with staffing based off client needs
• Evaluates strategies (technology, social media, job fairs, open houses, employee referrals) as resources to improve key metrics including new caregiver starts, fill rates, caregiver retention, and overtime reduction
• Performs other duties as assigned or needed
  
  

Minimum Requirements

• Bachelor’s Degree in Business/Marketing/Communications/Provider Relations (check state
• specific), and/or graduate of an accredited school of nursing, BSN preferred
• One (1) year of supervisory or administrative experience in home health care or related health care programs preferred
• Knowledge of home care requirements and third-party reimbursement
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
• Computer proficiency including Microsoft Office suite (Word, Excel, etc)
• Any other requirements mandated by applicable federal, state or local laws
  
  

Wage/Salary Information:

$55,000 base salary plus commission, and $7,500 Cost Of Living Adjustment

Maxim Benefits

Health and Wellness

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement And Financial Security

Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits

Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

• Benefit eligibility is dependent on employment status.
  
  

About Maxim Healthcare Services

Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare Services, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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