Recruiting Operations Manager

Salesforce; Indianapolis (IN); On-site; USD 117,400 - 177,600; Full time

Job summary

Salesforce in Indianapolis is seeking a Recruiting Operations Manager to drive operational excellence across our global Recruiting organization. The ideal candidate will be a SME in recruiting operations, capable of synthesizing complex information and guiding processes and tools at scale.

You will lead initiatives to optimize the ATS, scheduling platforms, and assessments, while leveraging data insights to improve KPIs, governance, and cross‑functional program delivery.

Qualifications

• 5+ years of experience in Recruiting Operations, HR Operations, or related field.
• Understanding of recruiting processes, systems, and lifecycle workflows; able to operate as an SME.
• Experience supporting large-scale tech or process implementations and managing complex stakeholder groups.
• Strong analytical skills with the ability to extract insights from data, identify trends, and develop recommendations.
• Excellent project management, organization, and communication skills; able to synthesize and connect large volumes of information.

Responsibilities

• Act as SME to Recruiting leadership; represent the recruiting function in large-scale projects, influence decision-making, and provide SME-level guidance on recruiting operations, tools, and workflows.
• Own and continuously improve components of our recruiting technology stack (ATS, scheduling platforms, assessments, etc.) by identifying gaps, evaluating processes, and creating impact in partnership with systems teams.
• Lead process improvement initiatives focused on scalability, automation, and simplification; design streamlined workflows that reduce manual effort and improve quality across global teams.
• Leverage recruiting and operational data to identify trends, monitor performance, and develop actionable insights; drive accountability around metric adoption and reporting integrity.
• Support the planning and execution of recruiting programs and technology implementations; track milestones and surface risks early.
• Oversee the development and governance of process documentation, training materials, and self-serve knowledge resources.
• Partner with Recruiting Enablement to manage logistics for in-person and virtual events.

Skills

Stakeholder management

Analytical thinking

Project management

Communication

Tools

Workday

GoodTime

HackerRank

Job description

Job Category: Employee Success

Job Details

About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Recruiting Operations Manager

This role is critical to driving operational excellence across our global Recruiting organization. The ideal candidate will bring high-level recruiting knowledge, strong stakeholder management capabilities, and a proven track record of optimizing systems and processes at scale. This individual will serve as a subject matter expert (SME) on recruiting operations, capable of synthesizing complex information, connecting dots across programs, and representing Recruiting in high-impact cross‑functional initiatives.

Responsibilities

• Stakeholder Management & Process Leadership: Act as a trusted partner to Recruiting leadership and cross‑functional teams. Represent the recruiting function in large‑scale projects, influence decision‑making, and provide SME‑level guidance on recruiting operations, tools, and workflows.
• Recruiting Systems & Tool Optimization: Own and continuously improve components of our recruiting technology stack (ATS, scheduling platforms, assessments, etc.) by identifying gaps, evaluating processes, and creating impact in partnership with systems teams.
• Process Design & Implementation: Lead process improvement initiatives focused on scalability, automation, and simplification. Leverage insights to design streamlined workflows that reduce manual effort and improve quality and consistency across global teams.
• Data Analysis & Insights: Leverage recruiting and operational data to identify trends, monitor performance, and develop actionable insights. Drive accountability around metric adoption, reporting integrity, and operational KPIs.
• Program & Project Support: Support the planning and execution of recruiting programs and technology implementations. Track milestones, ensure cross‑functional alignment, and surface risks and dependencies early.
• Resource & Knowledge Management: Oversee the development and governance of process documentation, training materials, and self‑serve knowledge resources. Ensure accessibility, accuracy, and usability across teams.
• Enablement & Event Logistics: Partner with Recruiting Enablement to manage logistics for in‑person and virtual events. Ensure a seamless experience for facilitators, attendees, and stakeholders.

Required Qualifications

• 5+ years of experience in Recruiting Operations, HR Operations, or a related field
• Understanding of recruiting processes, systems, and lifecycle workflows; able to operate as an SME
• Experience supporting large‑scale tech or process implementations and managing complex stakeholder groups
• Strong analytical skills with the ability to extract insights from data, identify trends, and develop recommendations
• Excellent project management, organization, and communication skills; able to synthesize and connect large volumes of information
• Skilled in stakeholder influence and driving alignment in cross‑functional environments
• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive), Slack, and Smartsheet

Preferred Qualifications

• Experience with recruiting technologies such as Workday, GoodTime, HackerRank, or equivalent platforms
• Background in process optimization or systems thinking
• Ability to operate autonomously and balance strategic priorities with tactical execution
• Experience working in global and matrixed organizations
• M&A background

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Candidate Privacy Statement

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.