Recreation Experience Attendant | Seasonal

Omni Hotels & Resorts; Fernandina Beach (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their dynamic team at a luxurious beachfront resort. This exciting role involves providing exceptional guest experiences through various services, including beach and poolside activities. You'll be responsible for managing reservations, ensuring guest satisfaction, and maintaining a clean and welcoming environment. If you're passionate about hospitality and enjoy engaging with guests in a beautiful setting, this opportunity could be the perfect fit for you.

Qualifications

• Ability to lift up to 50 pounds and stand for extended periods.
• Experience in customer service and guest interaction.

Responsibilities

• Assist guests at pool and beach areas with reservations and information.
• Manage the reservation process for rentals and ensure guest safety.

Skills

Customer Service

Reservation Management

Communication Skills

Tools

ResortSuite

Xola

Outlook

Job description

Location

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, a full-service spa, endless dining options, and family-friendly activities.

Associates at Omni Amelia Island Resort and Spa enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company known for exceptional service. We foster a culture of respect, gratitude, and empowerment daily. If you are friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa could be your ideal workplace.

Job Description

To provide a unique guest experience by offering various services including beach service, pool service, poolside activities, and holiday events.

Responsibilities

1. Assist guests at the pool and beach areas, providing information about the property, directions, rental equipment, and escorting guests with enthusiastic customer service.
2. Make reservations for pool and beach rentals such as cabanas, luxury loungers, and beach chairs.
3. Manage the reservation process from start to finish, including guest interaction, inputting reservations into Xola, setting up rentals, obtaining signatures, and processing charges in ResortSuite.
4. Ensure guests are supplied with clean towels during service hours, and clear used towels, plates, and cups from chairs and bins.
5. Assist with routine cleaning of the pool and equipment, including sweeping, trash removal, towel organization, and inventory management.
6. Participate in monthly team meetings, such as the 'All Together Get Together.'
7. Handle opening and closing procedures of recreation facilities, including setup and breakdown of rental equipment, and maintaining cleanliness and appearance of pool and beach areas.
8. Maintain clear communication with colleagues, management, and guests.
9. Be knowledgeable about Omni's culture and engage with guests during family activities, holiday events, and group recreation programming.

Hotel-Specific Essential Functions:

1. Assist in all other recreation department tasks as needed.
2. Greet and assist guests with questions or reservations.
3. Ensure guest safety at all times.
4. Work scheduled holiday programs.
5. Enhance guest experiences by engaging with them during interactions.

Qualifications

Tools and Equipment:

Computer programs such as ResortSuite, Xola, and Outlook; basic tools; drills; augers; shovels; surfboards; paddleboards; beach carts; towel bins.

Working Environment:

• Indoor and outdoor settings with weather exposure.
• Exposure to hot and cold temperatures.

• Pool decks, beach locations, storage areas, and guest spaces.

Physical Requirements

• Lift up to 50 pounds.
• Stoop, stand, push, pull, and walk or stand for extended periods.

Omni Hotels & Resorts is an equal opportunity employer. For assistance with the application process, contact [e-mail].