Recreation Experience Attendant

Omni Amelia Island Resort & Spa; Florida; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks enthusiastic individuals to enhance guest experiences at a stunning beachfront resort. This role focuses on providing exceptional customer service, managing pool and beach rentals, and ensuring a clean and welcoming environment for guests. Join a dynamic team that values respect, gratitude, and empowerment in a vibrant work atmosphere. If you are passionate about hospitality and enjoy engaging with guests, this opportunity is perfect for you!

Benefits

Comprehensive Training

Dynamic Work Environment

Employee Discounts

Health Benefits

Qualifications

• Strong customer service skills and ability to engage with guests.
• Ability to lift up to 50 pounds and work in various weather conditions.

Responsibilities

• Provide excellent guest assistance at pool and beach areas.
• Make reservations for pool and beach rentals, ensuring guest satisfaction.
• Maintain cleanliness and organization of the pool and beach facilities.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Tools

ResortSuite

Xola

Outlook

Basic Tools

Job description

Location

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

To provide a unique experience by offering a verity of offerings including beach service, pool service, poolside activities and holiday events.

Responsibilities

• Work on the pool and beach scape by providing guest assistance including but not limited to providing guests with property information, on property directions, providing rentals of pool and rental equipment, escorting guests while providing enthusiastic customer service.

• Make reservations for Pool and Beach rentals to include Cabanas, Luxury Loungers and beach chairs.

• Own reservation process from start to finish beginning with a positive guest interaction, take reservation, input reservation into Xola, set up guest rental, have guest sign ticket, charge ticket in ResortSuite.

• Ensure guests are adequately supplied with clean towels during service hours. Clear and remove dirty towels from chairs and dirty towel bin and plates and cups.

• Assist with routine cleaning of the pool and pool equipment (e.g. sweeping, cleaning, emptying trash, picking up towels and trash, organizing and inventory)

• Attend and participate in monthly All Together Get Together

• Responsible for opening and closing procedures of Recreation facilities to include set up and break down of rental equipment and maintaining positive physical appearance of the pool and beach by removing all debris, keeping areas clean by straightening chairs, and removing used towels and rotating towel bins

• Maintain clear communication with associates, management, and guests

• Be knowledgeable of Omni's culture
• Engage with guests while providing family activities, holiday events and Group recreation programing

Hotel Specific Essential Functions:

• Assist in all other aspects of the recreation department as needed
• Greet and assist guests with any questions or reservations
• Actively participate in the assurance of the safety of all guests
• Able to work holiday special programs as scheduled
• Elevate the guest experience with connecting with them during the interaction

Qualifications

Tools and Equipment:

Equipment: Computer and programs to include ResortSuite, Xola and Outlook, Basic tools, Drill, Augers, shovels, surf boards, paddle boards, beach carts and towel bins.

Working Environment:

• Interior and exterior with exposure to weather conditions
• Expose to hot and cold temperatures

• Various pool and beach locations, department storage areas, pool decks and guest areas.

Physical Job Requirements (for essential functions only)

• Able to lift and lift to 50 pounds
• Able to stoop, stand, push, pull and walk or stand for long periods of time

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

[e-mail].

Source: Hospitality Online