Recreation Coordinator

City and County of Denver; United States; On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Pension plan (457B)

Paid time off (PTO)

11 paid holidays plus personal/volunte

Night shift differential

Job summary

City and County of Denver, Department of Parks and Recreation, is seeking a Business Operations Coordinator to provide comprehensive administrative, financial, customer service, and systems support. You will coordinate requests, handle purchasing and invoicing, and ensure data accuracy and compliance with city policies.

The role includes 311 Salesforce case management, field communications, inventory management, and ActiveNet operations.

Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET, or TASC Certificate
• Experience in recreation, education or closely related field recommended
• Driver's license required at time of application

Responsibilities

• Receive, assign, track, and close 311 Salesforce cases related to Parks and Recreation
• Prepare and disseminate field communications and notices
• Maintain and update departmental contact lists
• Review, verify, and reconcile monthly P-Card transactions
• Process invoices for payment per city fiscal rules
• Track inventory and order supplies for recreation field operations
• Provide customer support during ActiveNet registration periods
• Assist with ActiveNet data entry and system support
• Develop and maintain ActiveNet job aids and manuals
• Coordinate group memberships and corporate memberships

Skills

Customer service

Microsoft Office

Salesforce (Preferred)

ActiveNet (Preferred)

Scheduling flexibility

Education

High school diploma or GED

Tools

Salesforce

ActiveNet

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise.

Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver vibrant.

Application Deadline

This position is expected to stay open until 11:59PM on Wednesday, October 28th. Please be diligent to submit your application within this timeline.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience.

The hiring salary range for this position is $25.30- $29.00/hour.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Hourly pay differential for working evening and night shifts Competitive medical, dental and vision plans effective within 1 month of start date

Location

In this position you can expect to work on site at an assigned Denver Recreation Center supporting Recreation Administration.

This is a full-time position with a schedule that may include mornings, evenings, and weekends, dependent on operating hours and business needs.

About Us and What You’ll Do

As stewards of Denver’s legacy park system, the City and County of Denver’s Department of Parks and Recreation (DPR) is committed to delivering exceptional customer service and improving the health of our residents and environment. Through innovative programs and the creation of safe, beautiful, and sustainable spaces, DPR manages a dynamic system of 30 recreation centers and nearly 20,000 acres of urban and mountain parkland, including off-street trails, parkways, and natural areas. This work is made possible by a dedicated team of professionals who design, promote, and preserve these world-class programs and spaces.

The Business Operations Coordinator provides comprehensive administrative, financial, customer service, and systems support for Parks and Recreation. This position coordinates departmental requests, manages communications, processes purchasing and payment transactions, maintains inventory and operational records, The Coordinator serves as a key liaison among departmental staff, recreation centers, customers, and internal support teams to ensure timely resolution of inquiries, accurate data management, compliance with established City fiscal policies and procedures, and consistent delivery of services.

Specifically, as a Business Operations Coordinator you will:

• Receive, assign, track, and close 311 Salesforce cases related to Parks and Recreation.
• Prepare and disseminate field communications, including service interruption notices, facility closures, holiday closures, and departmental memoranda.
• Maintain and update departmental contact lists
• Review, verify, and reconcile monthly purchasing card (P-Card) transactions to ensure accuracy and compliance with established city fiscal rules.
• Prepare and submit purchase requisitions to initiate purchase orders for departmental goods and services.
• Receive, review, and process invoices for payment in accordance with established city fiscal rules.
• Track inventory, manage supplies, and coordinate ordering for recreation field operations, including key fobs, FYF forms, nametags, and other materials.
• Monitor and manage departmental resource mailboxes, responding to inquiries, processing requests, and routing items to the appropriate staff or program areas, including:
• PR Online Service Center: Process membership cancellations and activity refunds; create system user accounts for new employees; reset ActiveNet accounts; perform customer record merges; and coordinate related service requests.
• PLAY Financial Assistance: Receive, review, and process financial assistance applications submitted by recreation centers.
• Group Memberships: Coordinate corporate memberships and bulk membership purchases for for-profit and nonprofit organizations.
• Provide customer support during ActiveNet registration periods by assisting users with website navigation and registration procedures and directing inquiries to the appropriate program areas.
• Process customer membership suspension requests, including preparing correspondence, coordinating certified mailings, and updating records in ActiveNet.
• Provide operational support for recreation digital message boards, including coordinating content updates and communications as needed.
• Support ActiveNet operations at recreation centers by assisting with technical support (TS) desktop needs and coordinating issue resolution with the appropriate support teams.
• Develop, update, and maintain ActiveNet job aids, desk manuals, and procedural documents to support consistent system use and staff training.
• Perform ActiveNet data entry and provide ongoing system support Assist with reviewing seasonal spreadsheets as needed and ensure operational tracking processes are maintained accurately

What You’ll Bring

We are seeking enthusiastic and experienced recreation & administrative professionals with the knowledge and drive to succeed in Denver’s diverse communities.

We are looking for individuals who are adaptable and thrive with change, willing to step up to execute operational continuity successfully wherever needed and can bring to the team an informed sense of cultural competence (i.e., awareness and understanding of the needs of our customers and community, acknowledging differences in culture, age, and background).

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Experience working with adults, youth, and teens from diverse backgrounds
• Experience working in Microsoft Office Suite
• Experience working with Sales Force case management system (Preferred)
• Experience with a recreation registration system (ActiveNet preferred)
• Flexibility in scheduling and the ability to work nights, weekends, and holidays
• Experience training and developing staff
• Customer service experience and skill managing various customer interactions
• Experience with community engagement and outreach

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

DPR recognizes the importance of diversity in the representation of our organization to best serve our customers and community. To that end, DPR is committed to: Examining department policies and processes that value diverse perspectives and eliminate barriers to inclusion. Identifying where inequities exist and implementing strategies to ensure equitable outcomes. Strengthening diversity in Parks and Recreation services by transforming policies to institutionalize equity. Reinvesting in resources aimed at ensuring DPR is an equitable and just organization.

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET, or TASC Certificate
• Experience Requirement: Five (5) years of experience working in recreation, education or a closely related field
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
• Licensure: Requires a valid Driver's License at the time of application.
• Requires certification in CPR/First Aid within 6 months of probation.
• Licenses and certifications must be kept current as a condition of employment.

About Everything Else

Job Profile CR3599 Recreation Coordinator To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type Unlimited Position Salary Range $25.30 - $37.96 Target Pay $25.30-$29.00/hr. based on experience and education

Agency Parks and Recreation Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations.

To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

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