Recreation Center Supervisor I

City-of-Boca-Raton,-Fl; Boca Raton (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance benefits

Generous paid time off (12 holidays +

Continuous service benefit

Work-life balance

Retirement plans

Job summary

City of Boca Raton is seeking a Recreation Center Supervisor to coordinate daily operations, staff scheduling, and customer service at a community recreation facility. The role involves safety, event planning, and efficient facility management.

You will work under general supervision, with responsibility for day-to-day decisions and supervision of part-time staff. Strong organizational and communication skills are essential.

Qualifications

• Graduation from an accredited college or university in recreation administration, parks and recreation, business administration, public administration, or a related field.
• Some supervisory or coordinating experience in a recreation program or facility.
• Possession of a valid Florida Class E driver's license.

Responsibilities

• Supervise participants and ensure a safe, welcoming environment.
• Provide customer service and handle routine inquiries or complaints.
• Issue recreation equipment and maintain inventories.
• Plan and coordinate programs, events, and facility initiatives.
• Develop schedules for activities, rentals, staffing, and facility use.
• Prepare operational and attendance reports and manage room reservations and permits.
• Train and guide part-time, seasonal, and temporary staff.

Skills

Supervisory experience

Customer service

Staff scheduling

Budget basics

Team coordination

Education

Associate's degree or related field

Valid Florida driver's license

Tools

Recreation management software

Point-of-sale systems

Job description

Build Your Future with the City of Boca Raton!

At the City of Boca Raton, a career in public service is more than a job - it's your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported.

Why Boca Raton?

As the second largest city in Palm Beach County, the City of Boca Raton offers robust benefits to its employees:

• Health Insurance Benefits: Offers a variety of insurance options, with the City contributing up to 100% of the cost for single coverage under most plans
• Generous Paid Time Off: 12 paid holidays + vacation, sick, and 3 floating holidays
• Continuous Service Benefit: Paid out annually after 5 years of service
• Work-Life Balance: Flexible work schedule
• Retirement Plans: Two pension/retirement options to choose from

Whether you're starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed.

General Statement of Job:

Performs intermediate-level administrative and supervisory work coordinating the daily operations of a recreation center. Responsibilities include facility operations, staff scheduling and supervision, customer service, administrative processes, financial and timekeeping functions, purchasing, recordkeeping, and ensuring compliance with established policies and procedures. Provides direction and support to staff and helps ensure the facility operates efficiently, safely, and effectively. Work is performed under general supervision, with responsibility for making day-to-day operational decisions within established guidelines. Supervision is exercised over part-time employees assigned to the recreation center. Performs related work as required.

• Supervises participants and patrons utilizing the community center; enforces center policies and procedures and maintains a safe, welcoming, and orderly environment.
• Provides customer service to the public; responds to inquiries, resolves routine complaints, and refers complex issues to appropriate supervisory personnel.
• Issues recreation equipment; maintains accurate inventories and monitors appropriate use, storage, and condition of equipment.
• Plans, coordinates, and assists with special events, programs, activities, and community center initiatives.
• Develops and maintains schedules for center activities, programs, rentals, staffing, and facility use; posts and distributes information regarding center activities.
• Prepares statistical, operational, attendance, revenue, and other reports as required.
• Schedules rooms and facilities and prepares permits for center activities, rentals, programs, and events.
• Registers members of the public for programs, classes, events, and other recreational activities.
• Issues applicable recreation-related permits, including beach, dog park, boat launch, and other permits, as assigned.
• Opens and/or closes the facility as assigned and ensures appropriate security and operational procedures are followed.
• Coordinates with maintenance, custodial, security, information technology, marketing, and other City staff to address facility and operational needs.
• Provides direction, training, and guidance to part-time, seasonal, and temporary employees.
• Assists with employee scheduling, timekeeping, performance monitoring, and enforcement of established policies and procedures.
• Responds appropriately to emergencies, accidents, incidents, and facility concerns and completes required documentation.
• Promotes programs, services, events, and facility activities through approved communication and marketing methods.
• Utilizes recreation management, point-of-sale, registration, scheduling, and other computerized systems to enter, retrieve, and maintain information.
• Attends meetings, training sessions, and professional development activities as required.
• Performs other related duties as assigned.

Related Functions:

• Monitor facility readiness before, during, and after programs and events.
• Coordinate room setups, equipment needs, signage, and other event logistics.
• Maintain working knowledge of City policies, procedures, safety requirements, and applicable regulations.

Financial Responsibilities:

• Assist with monitoring the center's operating budget.
• Monitor program and facility revenue and expenditures.
• Process requisitions, purchase orders, and field purchase orders.
• Receive, safeguard, reconcile, and account for revenue collected at the facility.
• Monitor cash handling procedures and ensure compliance with City cash management policies.
• Assist with revenue projections, budget preparation, and expenditure tracking.
• Review invoices and supporting documentation for accuracy and appropriate account coding.

Depending upon area of assignment, may be required to support:

• Support the operation of specialized recreation facilities, programs, events, or amenities.
• Assist with the coordination of camps, classes, special events, rentals, and other recreational programming.
• Coordinate with contracted instructors, vendors, performers, and program partners.
• Assist with implementation of new programs, services, facility improvements, and operational initiatives.

Knowledge of:

• Recreation programs, services, and facility operations.
• Principles and practices of customer service.
• Facility scheduling, rentals, registration, and permit procedures.
• Cash handling, revenue collection, purchasing, and basic budget administration.
• Safety practices and procedures applicable to recreation facilities.
• Basic supervisory principles and practices.
• Applicable City policies, procedures, rules, and regulations.
• Basic computer applications and recreation management/registration systems.

Skilled in:

• Providing effective customer service and resolving routine customer concerns.
• Communicating effectively with the public, employees, vendors, and other City departments.
• Organizing and coordinating programs, activities, events, and facility operations.
• Maintaining accurate records and preparing reports.
• Using computerized registration, scheduling, point-of-sale, and administrative systems.
• Handling cash and maintaining accurate financial records.
• Prioritizing and coordinating multiple tasks in a fast-paced public facility.

Ability to:

• Supervise, train, motivate, and provide direction to part-time employees.
• Exercise sound judgment and make appropriate decisions within established policies and procedures.
• Establish and maintain effective working relationships with employees, supervisors, community members, vendors, and the general public.
• Communicate clearly and professionally, both verbally and in writing.
• Respond calmly and effectively to complaints, emergencies, and unexpected operational situations.
• Maintain accurate records and prepare clear and concise reports.
• Understand and follow City policies, procedures, safety requirements, and applicable laws and regulations.
• Work independently while maintaining effective communication with supervisors.
• Work flexible hours, including evenings, weekends, holidays, and special events as required.
• Operate standard office equipment and applicable recreation management software.
• Safely perform the physical requirements of the position.

• Any combination of education and experience equivalent to graduation from an accredited community college with major course work in recreation administration, parks and recreation, business administration, public administration, or a related field and some experience in supervising or coordinating a recreation program or facility.
• Possession of a valid State of Florida Class "E" driver's license

PREFERRED QUALIFICATIONS:

• Bachelor's degree from an accredited college or university in recreation administration, parks and recreation, business administration, public administration, or a related field.
• Experience working in a municipal recreation, parks and recreation, community center, or similar public-service environment.
• Experience supervising part-time, seasonal, or temporary employees.
• Experience with recreation registration, facility scheduling, permitting, cash management, purchasing, and budget monitoring.
• Experience using recreation management software and point-of-sale systems.

SPECIAL REQUIREMENTS:

• May be required to obtain and maintain CPR/AED and First Aid certification depending upon area of assignment.

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre- employment screening items:

• Criminal Background Check (VECHS)
• Employment Verification
• Motor Vehicle Report (MVR) Check
• Credit Check
• Drug Screening

Physical and Environmental Demands and Conditions

• Occasionally ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
• Occasionally moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Continuously remaining in a stationary position, often standing, or sitting for prolonged periods.
• Occasionally moving about within the immediate work area to accomplish tasks.
• Occasionally moving from one worksite to another.
• Occasionally adjusting or moving objects up to 25 pounds in all directions.
• Continuously communicating with others to exchange information.
• Continuously repeating motions that may include the wrists, hands and/or fingers.
• Continuously operates a computer and other equipment using motions requiring manual dexterity or fine motor skills.
• Occasionally operating machinery and/or power tools.
• Occasionally operating motor vehicles or heavy equipment.
• Continuously assessing the accuracy, neatness and thoroughness of the work assigned.
• Continuously ability to observe details accurately and identify variances.
• Occasionally lift/carry objects 25 pounds or less.
• Occasionally push/pull objects 25 pounds or less.
• Continuously working in a normal office environment with few physical discomforts.
• Occasionally working in an area that is somewhat uncomfortable due to drafts, noise, temperature variation or the like.
• Occasionally working in an area that is very uncomfortable due to extreme temperature, noise levels, or other environmental conditions.
• Occasionally working in an outdoor area where exposure to animals, reptiles and/or insects may occur.
• Occasionally working with equipment or performing procedures where carelessness would probably result in minor cuts, bruises or muscle pulls.
• Continuously demonstrating regular in office attendance without ability for remote work assignment.

Essential Employee Designation

When normal operations of City departments are suspended or interrupted due to a declaration that a state of emergency exists, any employee may be deemed essential by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work.