Recreation Assistant - Skate Park

City of Allen; Allen (TX); On-site; USD 20,664 - 30,307; Part time

Job summary

The City of Allen is seeking a part-time recreation attendant to provide friendly front desk service at athletic facilities. You will assist with class registrations, membership processing, and basic POS transactions while maintaining a welcoming environment for residents.

Experience with recreation software (ACTIVE Net) and cash handling is preferred. Evening, weekend, and holiday shifts may be required, with opportunities to support events and snack bar operations.

Qualifications

• High School diploma or equivalent required.
• Experience in recreation front desk and customer service preferred.
• Familiarity with ACTIVE Net or similar software.

Responsibilities

• Greet members and provide facility information, including schedules and policies.
• Register citizens for classes, camps and activities using membership software.
• Process POS transactions and payments accurately.
• Register citizens for memberships and maintain records.
• Assist in opening/closing duties and reconcile cash and daily transactions.
• Maintain facility cleanliness, safety, and reporting of issues.
• Support special events and snack bar operations and marketing collateral.

Skills

Customer service

Front desk operations

Cash handling

Registration processing

Education

High School diploma or equivalent

Tools

ACTIVE Net

Recreation software

Job description

HIRING RATE: $15.4485 - $18.9251 Hourly

FULL SALARY RANGE: $15.4485 - $22.4016 Hourly

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

The City:

Join the City of Allen—a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple: “To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence.”

Our employees serve the citizens of Allen with the PRIDE values to life:

• People First – Giving priority to others
• Respect – Treating others with courtesy and dignity
• Integrity – Serving with honesty, trust, and hard work
• Deliver – Following through on commitments while exceeding expectations
• Excel – Creating an innovative and improving work environment

We do Work that MATTERS! Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov.

The purpose of this position is to facilitate the provision of recreational activities for City citizens. This is accomplished by providing numerous forms of customer service at athletic facilities. Other duties may include operating the Visitor Center snack bar, registering citizens for classes, camps and activities, processing POS transactions, registering citizens for membership, assisting in opening and closing duties, maintaining the facility, providing various administrative services and interfacing with other City employees and citizens. This position does not provide direction to other employees.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities within facility and by answering member questions and concerns.
• Registers citizens for classes, camps and activities by operating membership software, entering data, taking payments, filing records and providing members with pertinent information regarding the facility and registration.
• Processes POS transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
• Registers citizens for membership by operatingACTIVE software, ensuring necessary paperwork is completed and filed, entering information into computer system and accepting payments.
• Assists in opening and closing facilities by organizing front desk work area, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
• Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
• Provides various administrative services by ensuring safety in front lobby, assisting with development of brochures, signs and other marketing tools, maintaining adequate levels of supplies and marketing tools, assisting with special events and providing clerical based services.

Education & Experience

Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent with no prior relevant work experience

Other combinations of education and experience may be considered.

Conditions of Employment

• Safe driving recors and a Valid Class C Drivers License
• Clear criminal backgroung check and pre-employment drug screenFirst Aid/CPR Certification preferred

Hours/Work Schedule

• Part-time position with variable scheduling, including potential evening, weekend, and holiday hours
• Schedule may be modified if department needs arise.
• May be required to work overtime if needed.

Knowledge of:

• Recreation facility operations, specifically in an athletic or skate park setting.
• Customer service practices in a community recreation environment.
• POS systems and recreation software (e.g., ACTIVE Net) for registration and sales.
• Cash handling, daily reconciliation, and front desk procedures.
• Basic safety protocols for skate park and athletic facility environments.
• Snack bar operations and basic food handling procedures.
• City policies, emergency procedures, and service standards.
• City of Allen’s PRIDE values: People First, Respect, Integrity, Deliver, Excel.

Skilled in:

• Providing courteous and responsive service to the public.
• Registering participants and processing payments using recreation software.
• Managing a cash drawer and performing accurate transactions.
• Communicating effectively with patrons and coworkers.
• Monitoring facility activity and reporting maintenance or safety issues.
• Performing facility opening and closing duties.
• Supporting special events, programs, and snack bar operations.
• Maintaining a clean, organized, and safe recreation environment.
• Multitasking in a dynamic, outdoor or indoor recreation setting.

Physical Demands / Work Environment:

This list is intended to describe the general nature and level of work being performed; it does not address the potential for accommodation.

• Frequent sitting with occasional standing, walking, bending, reaching.
• Use of hands for computer and equipment operation.
• Visual and auditory ability to read printed materials and computer screens and to observe activities and communicate clearly.
• Ability to lift up to 10 lbs. occasionally or negligible weights frequently.
• Work is primarily performed indoors in a recreation facility, with occasional outdoor assignments.
• Exposure to varying temperatures, noise levels, and public interaction.
• May require evening, weekend, and holiday shifts based on facility needs.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.