Recreation Assistant - Community Rec

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR); Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR) is seeking staff to support the Community Recreation program. Duties include customer service, event planning, scheduling, inventory control, and assisting with registrations and promotions for base leisure activities.

The position supports a wide range of recreation offerings, including facilities, trips, classes, and equipment rentals, with emphasis on delivering quality patron experiences and coordinating with on-base partners.

Qualifications

• Combination of experience related to customer service and or recreation activity based functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, communicate effectively, both orally and in writing.
• Knowledge of the Navy MWR mission and the scope of Community Recreation activities.

Responsibilities

• Provides customer service and information for Community Recreation programs and activities.
• Collects fees from customers for tickets, retail, rentals, classes, trips, and other programs using POS and computer programs.
• Keeps daily sales DAR accurate and completes a daily activity report.
• Assists with processing Internet registrations and event registrations.
• Checks in/out equipment and maintains inventory controls and inspections.

Skills

Customer service

Event planning

Communication

Record keeping

Data reporting

Computer literacy

Tools

POS systems

Inventory software

Microsoft Excel

CRM systems

Job description

Summary

Position is assigned to the Recreation Division; Morale, Welfare and Recreation (MWR) Commander, Navy Installations Command (CNIC). Performs a variety of duties in support of the MWR Community Recreation program that may include special events, recreation information/resources, command events, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-n-go, movies, and outdoor recreation.

Duties

• Provides customer service, information and support of Community Recreation programs and activities. Service to MWR customers includes, but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or prepackaged retail items.


• Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.


• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.


• Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations.


• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.


• Notifies supervisor or program lead if damage or loss has occurred.


• Ensures all rental or check-out forms are properly completed and reservation and checkout procedures are followed.


• Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.


• Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.


• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.


• Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data.


• Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.


• Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.


• Assists with recruitment, training and scheduling of Community Recreation staff.


• Actively supports the command statement on adherence to EEO principles and policies.


• Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.


• Performs entertainment and promotion scheduling.


• Assists in updating of electronic and multi-media support tools, as needed.


• Seeks ways to promote MWR facilities and events through outreach opportunities on base.


• Promotes use of recreational E-reading resources available through online MWR Library Program resources.


• Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.


• Performs community outreach to assist in the development of contacts.


• Assists in the creation of professional proposals, execution of agreements and follow-up.


• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.


• Adheres to NAVMED P-5010 sanitation requirements.


• Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.


• Provides support for Community Recreation event set up and break down.


• Performs other duties as assigned as they pertains to the duties of this position.

Requirements

• Must pass all applicable records and background check.


• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.


• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)


• Must have or be able to obtain and maintain a valid state drivers' license within 90 days.


• Must be CARE (Controlling Alcohol Risks Effectively) trained, hold a CPR First Aid certification and a Food Handler's Certification or obtain these training/certificates within 90 days of employment.


• Position is subject to recall.


• Wear protective clothing and equipment as situations warrant.


• Subject to irregular tour of duty to include weekends, early shift, late shift, evenings and holidays and needs arise.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

• Combination of experience related to customer service and or recreation activity based functions.


• Ability to organize, plan, administer special events and entertainment activities.


• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.


• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.


• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.


• Knowledge of the functions, procedures, and operations of recreation activities.


• Must have strong customer service skills.


• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.


• Ability to follow oral and written instructions.


• Knowledge of computers, office procedures and print production.

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.