Recreation Aid

Navy Region Southeast Fleet and Family Readiness (FFR); Pensacola (FL); On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Portside Cinema is seeking staff to support MWR services, events, rentals, and information resources. You will handle inquiries, process payments, assist with program registrations, and ensure clean, safe operations in a fast-paced visitor environment.

The role involves customer service, basic clerical tasks, and participation in event setup/breakdown, with emphasis on safety and compliance within NAVMED guidelines.

Qualifications

• Provides information about facilities and operations.
• Adheres to regulations, safety and security procedures.
• Maintains routine reports and performs clerical tasks.
• Operates POS and processes transactions including rentals and registrations.
• Greets patrons, answers calls, assists customers.
• Follows NAVMED P-5010 sanitation requirements.
• Supports event setup and breakdown.

Responsibilities

• Provide information about facilities and services to patrons.
• Ensure compliance with safety, security and regulatory procedures.
• Assist in maintaining records and perform light clerical tasks.
• Operate cash register and POS, process payments and registrations.
• Greet patrons, answer inquiries, and refer to staff as needed.
• Adhere to sanitation standards per NAVMED P-5010.
• Assist in setting up and breaking down events and programs.

Skills

Customer service

Cash handling

POS operations

Communication skills

Safety compliance

Tools

POS system

Job description

Summary

This position is assigned to the Morale, Welfare and Recreation (MWR) Department at Portside Cinema. Incumbent performs a variety of duties in support of MWR special events, MWR information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, Library, Liberty, leisure skill classes and outdoor recreation or other similar MWR recreational services including bowling and movies, fitness and sports.

Duties

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In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

MAJOR DUTIES AND RESPONSIBLITIES

• Provides information concerning facilities and operation.
• Ensures adherence to regulations, safety and security procedures.
• Assists in maintaining routine reports and/or performs clerical, custodial and/or general maintenance duties.
• Performs numerous functions in support of recreation program delivery to include inventory control, equipment inspection, restocking, point of sale system operation and cash handling.
• Operates a cash register, Point of Sale (POS) system, processes product or service transactions including equipment loan, rentals, resale, and program registration; receives payments and makes change.
• Greets patrons in person, answers the telephone, takes messages, handles customer requests, makes referrals to the appropriate staff member.
• Adheres to NAVMED P-5010 sanitation requirements.
• Provides support for recreation event set up and break down.

Requirements

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Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• Work may require sitting, walking, long periods of standing, bending and lifting of moderately heavy items up to 40 pounds without assistance and occasional lifting of heavier items with assistance.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

• Must be able to learn MWR polices and rules and regulations, involving the community recreation program.
• Must have ability to communicate orally and in writing. Successful completion of national agency check is required upon employment.
• Basic reading comprehension in order to adhere to published rules, regulations, standard operating procedures, checklist, and other guides.
• Basic custodial tasks, e.g. sweeping, mopping, vacuuming, wiping, dusting, etc.
• Basic computer operations and keyboarding skills to include operation of point-of-sale systems as well as desktop computers.
• Basic arithmetic calculations, i.e. addition, subtraction, multiplication, and division.
• Basic customer service delivery methods to identify customer needs, deliver expected service, and/or resolve routine customer issues
• Basic understanding of elements of Morale, Welfare and Recreation department to answer customer questions and/or refer them to the appropriate activity.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

Key Requirements/Conditions Of Employment

• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education: This position does not have a positive education requirement.

Additional information

• Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance

Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing date.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to [e-mail] to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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