Recreation Aid

Navy Region Southeast Fleet and Family Readiness (FFR); Pensacola (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Navy Region Southeast Fleet and Family Readiness (FFR) in Pensacola conducts Liberty Program activities within Community Recreation. The incumbent handles information, registrations, rentals, events, and general support for MWR services, including grab-n-go, movies, and outings.

You will greet patrons, process payments, ensure safety, maintain reports, and assist with setup and teardown of events. A successful candidate will communicate clearly, follow policies, and deliver quality customer

Qualifications

• Must learn MWR policies and rules and regulations.
• Must communicate orally and in writing.
• Basic reading comprehension to follow rules and guides.
• Basic custodial tasks (sweeping, mopping, etc.).
• Basic arithmetic calculations.
• Basic customer service delivery methods.

Responsibilities

• Provide information and support for Community Recreation programs.
• Assist in operating facilities and handling transactions at POS.
• Ensure compliance with regulations and safety procedures.
• Assist in event setup/teardown and daily maintenance tasks.
• Answer patron inquiries and refer complex requests to staff.
• Maintain inventory and restock supplies as needed.

Skills

Customer service

Communication

Cash handling

POS systems

Safety awareness

Basic arithmetic

Basic computer skills

Information provision

Tools

POS system

Cash register

Job description

Summary

Incumbent is involved with a variety of duties in support of the Liberty Program within the Community Recreation Dept. that may include (MWR) Special events, MWR information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, library, liberty, leisure skill classes and outdoor recreation or other similar MWR recreational services including grab-n-go, bowling and movies.

Responsibilities

• Performs assigned duties and provides necessary services to authorized patrons, including general information and support of Community Recreation programs.
• Provides information concerning facilities and operation.
• Ensures adherence to regulations, and safety and security procedures.
• May assist in maintaining routine reports and/ or performs clerical, custodial and/or general maintenance duties as needed.
• May operate a cash register, point of sale (POS) system, processes products or service transactions including equipment loan, rentals, resales, and program registration; receive payments and make change.
• Provides customer service by greeting patrons in person and by answering the telephone; takes messages and handles customer request or referrals to the appropriate staff member. All of the abovementioned tasks relate to community recreation program delivery, e.g. inventory control, equipment inspection, restocking, point of sale system operation, and cash handling.
• Adheres to NAVMED P-5010 sanitation requirements.
• Provides support for Community Recreation event set up and break down.
• Performs other duties as required.

Conditions of Employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• Work may require sitting, walking, long periods of standing, bending and lifting of moderately heavy items up to 40 pounds without assistance and occasional lifting of heavier items with assistance.

Qualifications

• Must be able to learn MWR polices and rules and regulations, involving the community recreation program.
• Must have ability to communicate orally and in writing. Successful completion of national agency check is required upon employment.
• Basic reading comprehension in order to adhere to published rules, regulations, standard operating procedures, checklist, and other guides.
• Basic custodial tasks, e.g. sweeping, mopping, vacuuming, wiping, dusting, etc.
• Basic computer operations and keyboarding skills to include operation of point-of-sale systems as well as desktop computers.
• Basic arithmetic calculations, i.e. addition, subtraction, multiplication, and division.
• Basic customer service delivery methods to identify customer needs, deliver expected service, and/or resolve routine customer issues.
• Basic understanding of elements of Morale, Welfare and Recreation department to answer customer questions and/or refer them to the appropriate activity.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Relocation

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

Key Requirements/Conditions Of Employment

• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

This position does not have a positive education requirement.

Additional information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:

• Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance

Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non‑merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to [e-mail] to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case‑case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.