Recovery Support Specialist- Mobile Crisis Response Team

Trinity Services Inc.; Orland Park (IL); On-site; USD 41,500 - 52,500; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Educational assistance

Paid time off

Sick time

Paid holidays

Personal time

Year-end bonus

Financial assistance program

Employee referral program

Job summary

Trinity Services, Inc. in Orland Park, IL is seeking a Recovery Support Specialist to assist individuals experiencing mental health crises.

The RSS uses lived experience to provide peer-based support, helps develop personalized recovery plans, and models effective self-care. You will collaborate with the care team, engage with community resources, and participate in trainings to enhance peer-support practices.

Qualifications

• Lived experience as a consumer of mental health or substance use services.
• GED or high school diploma required; additional education a plus.
• CRSS certification or willingness to obtain; WRAP certification or willingness to complete training.
• Valid driver’s license and current automobile liability insurance.
• Ability to pass all pre-employment background checks.
• Experience working with developmentally disabled individuals is a plus.
• Teaching experience and/or facilitating peer groups is highly desirable.

Responsibilities

• Provide compassionate peer support to individuals in mental health crisis.
• Respond to crisis calls with partner and work as a team.
• Occasionally work alongside law enforcement and other community agencies.
• Collaborate with individuals to develop a personalized recovery plan.
• Teach and model problem-solving, coping strategies, and reducing negative self-talk.
• Assist participants in identifying strengths, goals, wellness objectives, and barriers.
• Be a recovery role model with coping techniques and self-care practices.
• Participate in trainings, seminars, and meetings to improve peer support.
• Collaborate with interdisciplinary teams to assess high-risk indicators.
• Conduct outreach and connect participants to community resources.
• Provide follow-up to ensure continuity of care and engagement.
• Complete all necessary documentation.

Skills

Empathy

Active listening

Communication

Trust-building

Group facilitation

Resource knowledge

Tech literacy

Crisis response

Boundaries

Non-judgmental

Public speaking

Teamwork

Education

GED or high school diploma

CRSS certification or willingness to obtain

WRAP certification or willingness

Job description

Position Overview

The Recovery Support Specialist (RSS) plays a vital role in supporting individuals who are experiencing a mental health crisis. Utilizing their lived experience with mental health or substance use recovery, the RSS provides peer-based support, facilitates individualized recovery planning, and models effective self-care and coping strategies. This role is community-focused, emphasizing outreach, resource navigation, and empowerment to help individuals achieve their recovery and wellness goals.

Location

Orland Park, IL

Hours

Monday through Friday 2:30-11pm (rotation weekend and holidays)

Pay

$41,500-52,500 commensurate of experience

Reports To

Program Director

Network or Department

Network 9

Essential Functions

• Provide compassionate peer support to individuals in mental health crisis situations.
• Respond to crisis calls with their partner and work as a team
• Occasionally work alongside law enforcement and other community agencies
• Collaborate with individuals to develop a personalized recovery plan that ensures safety and comfort.
• Teach and model effective problem-solving techniques, methods for identifying and combating negative self-talk, and approaches to overcoming fears.
• Assist participants in identifying personal strengths, recovery goals, wellness objectives, and barriers, and help determine appropriate interventions.
• Serve as a role model for recovery by demonstrating effective coping techniques, self-help strategies, and self-care practices.
• Participate in relevant trainings, seminars, and meetings to continuously improve peer support practices.
• Collaborate with interdisciplinary teams to assess and respond to high-risk indicators.
• Conduct outreach and assist participants with connecting to community-based resources and services.
• Provide follow-up support to ensure continuity of care and engagement with services.
• Complete all necessary documentation

Skills And Abilities

• Strong empathy, active listening, and communication skills with an ability to build trust and rapport.
• Ability to engage and support individuals with diverse backgrounds and complex needs.
• Skilled in facilitating group discussions and peer-led recovery or support groups.
• Knowledge of community resources and services related to mental health, substance use, and recovery.
• Comfortable using technology to complete documentation, communicate with team members, and access resources.
• Capacity to remain calm and supportive in high-stress or crisis situations.
• Ability to uphold professional boundaries while maintaining a peer-centered approach.
• Non-judgmental mindset and commitment to promoting hope, recovery, and empowerment.
• Public speaking and advocacy skills to promote recovery-oriented services and education.
• Ability to work both independently and collaboratively in a team environment.

Physical Demands

• Ability to operate a motor vehicle.
• Manual dexterity for using computers, phones, tablets, and other business equipment.
• Physical ability to adjust or set up equipment, which may include bending, kneeling, reaching, lifting, or using a stepstool.

Qualifications

• Lived experience as a consumer of mental health or substance use services (required).
• GED or high school diploma (required); additional education a plus.
• CRSS (Certified Recovery Support Specialist) certification or willingness to obtain.
• WRAP (Wellness Recovery Action Plan) certification or willingness to complete training.
• Valid driver's license and current automobile liability insurance (including uninsured motorist coverage).
• Ability to pass all pre-employment background checks.
• Prior experience working with developmentally disabled individuals (adults and/or children) is a plus.
• Teaching experience and/or experience facilitating peer groups is highly desirable.

Benefits

• Health, Vision, Dental, and Life insurance
• Educational Assistance
• Paid time off
• Sick time
• Paid Holidays
• Personal Time
• Potential Year-End Bonus
• Financial Assistance Program (Cookie Jar)
• Employee Referral Program (Bounty Bucks)

Classification

Non-exempt

Disclaimer

Duties and responsibilities may change, and new ones may be assigned at any time with or without notice. This job description does not constitute a contract of employment.

Statement

Trinity Services, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Trinity Services, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Trinity Services, Inc. conforms to the spirit as well as to the letter of all applicable laws and regulations