Recovery Specialist

LMCU; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Retirement savings options

Comprehensive health coverage

HSA match

Paid parental leave

Tuition reimbursement

Job summary

Lake Michigan Credit Union in Grand Rapids, MI is seeking a Recover Specialist to preserve assets by collecting delinquent accounts through payment arrangements and legal recommendations. This full-time, on-site role offers exposure to a collaborative team and values-driven work culture.

Ideal candidates have 1–3 years of related experience with strong communication, organization, and time-management skills. LMCU provides comprehensive benefits and an emphasis on people-first service.

Qualifications

• 1–3 years of similar or related experience
• Prior experience working for a credit union is a plus
• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to manage time and workload effectively

Responsibilities

• Contact delinquent and/or charged off accounts by phone, mail and email; establish payment arrangements and negotiate settlements with members
• Skip tracing for new information for members including address, contact information, place of employment, assets, etc.
• Process incoming garnishments, payments and lien releases
• Prepare legal/small claim recommendations
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence

Skills

Written communication

Verbal communication

Job description

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

Primary Location: Grand Rapids, MI

Employee Status: Full-Time

Workplace Type: Fully On-Site

About this position:

The Recover Specialist role is responsible for preserving the Credit Union’s assets by collecting delinquent and/or charged off accounts via payment arrangements and/or making recommendations to management for legal/small claims action.

What you’ll do:

• Contacting delinquent and/or charged off accounts by phone, mail and email; taking appropriate action to establish payment arrangement and/or negotiating settlements with members.
• Skip tracing for new information for members including address, contact information, place of employment, assets, etc.
• Processing incoming garnishments, payment and lien releases.
• Preparing legal/small claim recommendations.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.

What you’ll bring:

• One to three years of similar or related experience. Prior experience working for a credit union is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Ability to manage time and work load effectively.

What you’ll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at:

[e-mail]

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.

LMCU is an Equal Opportunity Employer