Recovery Representative II: Resolve Delinquent Vehicle Loans

Schoolsfirst-Federal-Credit-Union; Sacramento (CA); Presencial; USD 46.000 - 67.000; Jornada completa

Descripción de la vacante

SchoolsFirst FCU is seeking a Recovery Representative II to resolve delinquency on vehicle loans, working with Members to identify causes and provide personalized repayment options. The role may focus on charge-off or repossession activities and requires strong communication and negotiation skills.

The position includes handling notices, final demand letters, and coordinating with vendors, tow yards, and regulators, while supporting audits and compliance efforts.

Formación

• High School Diploma or GED required.
• 1-3 years of prior related experience required.
• Knowledge of FDCPA, TCPA and SCRA.
• Excellent verbal and written skills.
• Conflict resolution and negotiation skills.
• Active listening skills.
• Experience with inbound/outbound phone system preferred.
• Intermediate computer and typing skills.
• Basic skip tracing skills.

Responsabilidades

• Resolve delinquency on vehicle loans and identify causes of non-payment.
• Assist Members by offering personalized repayment options and setting up plans.
• Handle charge-off and repossession workflows and related notices.
• Prepare Final Demand Letters, Notices of Intent to Sell, and deficiency letters.
• Coordinate with tow yards, government agencies, and vendors; assist with audits and reporting.
• Comply with BSA regulations and related training requirements.

Conocimientos

Conflict resolution

Negotiation

Active listening

Verbal communication

Written communication

Phone system

Skip tracing

Educación

High School Diploma or GED

Descripción del empleo

SchoolsFirst FCU is seeking a Recovery Representative II to resolve delinquency on vehicle loans, working with Members to identify causes and provide personalized repayment options. The role may focus on charge-off or repossession activities and requires strong communication and negotiation skills.

The position includes handling notices, final demand letters, and coordinating with vendors, tow yards, and regulators, while supporting audits and compliance efforts.