Recovery Navigator/Case Management

Liberation Programs, Inc.; Stamford (CT); On-site; USD 57,308,160 - 68,604,480; Full time

Job summary

Liberation Programs, Inc. in Stamford, CT, is seeking a Recoveree Navigator to support the outpatient treatment facility. This role focuses on handling calls, data entry in the EHR, and guiding recoverees through onboarding and intake processes.

You will work closely with clinical staff to ensure timely referrals and smooth client navigation throughout the treatment and recovery process. Strong communication and ability to interact with diverse populations are essential for success.

Qualifications

• High School Diploma or G.E.D. required.
• Experience with Electronic Health Records is a plus.
• Ability to interact professionally with diverse populations.
• Experience working in a fast-paced environment.

Responsibilities

• Answer calls from toll-free line and enter data into the EHR.
• Handle a high volume of calls.
• Review insurance information and eligibility.
• Act as liaison between medical and clinical staff.
• Coordinate new recoveree onboarding and schedule intakes.
• Track all new recoverees and referrals to clinical staff.
• Enter data in other systems as needed.

Skills

Data entry

Communication

Multicultural interaction

Education

High School Diploma or G.E.D.

Tools

Electronic Health Records (EHR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Recovery Navigator/Case Management

Full-Time Stamford, CT, US

6 days ago Requisition ID: 1242

Salary Range: $20.00 To $24.00 Hourly

Who We Are:

Liberation Programs is one of Fairfield County's leading behavioral health organizations specializing in treatment for all types of substance use disorders including alcohol, opiates, depressants and stimulants. Our goal is to help individuals and families overcome addiction in order to restore their lives and ultimately strengthen our communities. Liberation provides services for youth, adults and families that include two inpatient treatment programs, outpatient and intensive outpatient services, health education for older adults and people living with HIV/AIDS and other chronic illnesses, treatment and resources for adolescents and their families, education and prevention efforts in the community, and permanent supportive housing for families. In operation since 1971, the agency has sites in Greenwich, Stamford, Norwalk and Bridgeport and served more than 2,400 individuals in our last fiscal year.

Our Mission:

Liberation Programs' mission is to provide prevention, treatment and recovery services to help individuals and their families impacted by substance use and mental health conditions to foster hope and maintain wellness.

Liberation Programs, Inc. is currently seeking a Recoveree Navigator to work at our Outpatient Treatment Facility in Stamford, CT.

Job Purpose/Function:

The Recovery Navigator will be responsible for answering calls generated from our toll-free number from our Wellness Resources Van as well as handle data entry for tracking CSSD clients. The Recovery navigator will also navigate, guide and onboard clients to the adequate program in support of their treatment and recovery process.

The Recovery Navigator will also be a team player and a key member of our recovery team by being welcoming, empathetic and motivated to help others. Communicating with our clinical staff will also be essential with care navigation for recoverees.

Responsibilities:

• Retrieve and enter data in the electronic health record (EHR) system; scan medical and clinical paperwork into the EHR system
• Handle large volume of calls
• Review and communication insurance information and eligibility
• Act as liaison between medical and clinical staff
• Coordinate new recoveree onboarding
• Schedule intakes
• Track all new recoverees calling via resource number
• Handle data entry to track results for syringe exchange and Narcan distribution
• Ensure timely referrals to clinical staff
• Additional duties as required, i.e. data entry in other systems

Requirements:

• High School Diploma or G.E.D.
• Experience working with Electronic Health Records a plus
• Able to comfortably and professionally interact with cross-cultural and diverse populations and demographics.
• Experience working in a fast-paced environment