Recovery Coach - Residential Step Down

Health Right 360; San Francisco (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

PTO and holidays

Commuter benefits

Retirement plans

Public loan forgiveness programs

Training and development opportunities

Union-eligible position

Job summary

HealthRIGHT360 is seeking a Recovery Coach in San Francisco to support clients through assessment, case management, and ongoing recovery planning. You will engage with individuals in outpatient or residential settings, provide direct services, document updates, and coordinate with the interdisciplinary team to promote safety and progress.

The role requires a High School diploma, First Aid/CPR, a CA driver's license, and experience with substance use and mental health challenges; a DHCS

Qualifications

• High School diploma or equivalent.
• First Aid and CPR certification.
• A valid California driver’s license and automobile insurance.
• Experience with substance use and mental health issues.
• DHCS Drug and Alcohol Registration/Certification preferred.
• Bachelor’s degree preferred.

Responsibilities

• Provide direct services such as intakes, assessment, crisis intervention, and case management.
• Retain clients and facilitate coaching sessions with each caseload.
• Link clients to internal/external resources and follow up on progress.
• Perform house runs to ensure safety and accountability in the facility.
• Document updates and incidents daily in the facility log; assist with CPR/First Aid.
• Available to work weekends and holidays as needed.

Skills

Interpersonal skills

Communication

Crisis intervention

Education

High School diploma or equivalent

Bachelor’s degree preferred

DHCS Drug and Alcohol Certification preferred

Tools

First Aid Certification

CPR Certification

Job description

1202 Mariner Dr, San Francisco, CA 94130, USA

Job Description

Posted Thursday, August 27, 2026 at 7:00 AM

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Health RIGHT360 offers residentialtreatment services designed to serve individuals and families with substance use disorders andco-occurring mental health disorders. Our program helps clients address addiction and related issues , increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union-eligible position.

The required work schedule for this position is:

The Treasure Island Residential Step Down (RSD) services are available to beneficiaries who are stepping down from inpatient/residential substance use disorder treatment. Clients must be concurrently in treatment, specifically in outpatient (OP), intensive outpatient (IOP), Opioid Treatment Program (OTP), or Outpatient (aka Ambulatory) Withdrawal Management (OP-WM) settings. RSD provides a temporary, drug and alcohol-free environment to residents that are actively engaged in outpatient treatment for medically necessary SUD provided to the client off-site.

The Recovery Coach is responsible for assessing client needs and strengths in support of health and recovery. Through individual coaching with program-specific requirements and case management, Recovery Coaches assists clients in navigating systems of care while providing a supportive recovery environment. Recovery Coaches are responsible for maintaining and assessing the safety and security of the program and its residents through continued house runs while providing a supportive environment. Through e ffective communication, Recovery Coaches relay relevant information to other members of the interdisciplinary team and perform crisis intervention as needed . Recovery Coaches ensure that the facility environment is safe and welcoming.

KEY RESPONSIBILITIES

Client Services

• Welcomes and assists clients with navigating throughout the building.
• Provides excellent customer service and addresses any immediate needs of patients.
• Assists patients with the required paperwork as needed for proper enrollment in services.
• Coordinates transportation for patients in residential programs.

Individual Responsibilities:

• Provide direct services such as intakes, assessment, crisis intervention, and case management as needed.
• Responsible for retention and completion of clients, facilitate individual coaching sessions with each caseload client.
• Provide learning experience opportunities and offers support to assist clients in meeting their long-term recovery goals.
• Proactively link clients to both internal and external resources based on their recovery needs and follows up on the progress/status.
• Perform house runs to ensure and maintain accountability of all clients and the safety and security of the facility.
• Perform crisis intervention and communicate with treatment team as unforeseen situations arise.
• Document client updates and incidents in the facility log daily, perform CPR and First Aid including administering Narcan as needed, and work weekends and holidays as needed.

Treatment Setting Responsibilities:

• Facilitate community meetings and ensure compliance with facility rules.
• Perform crisis intervention and communicate with team as unforeseen situations arise.
• Document all client updates and facility incidents daily in the facility log.
• Perform periodic house runs to ensure and maintain the safety and security of the facility.
• When assigned at the Health and Wellness office, the Recovery Coach will document and accurately distribute client money, ensure client medications are securely stored and properly accounted for and holds facility keys and floater cellular phones.
• As needed, accompanying clients to offsite appointments related to their recovery.
• Attending all required training and meetings as assigned by facility manager.
• Plan and facilitate client celebrations and special events.
• Recovery Coach must be available to work weekends and holidays as needed.

Documentation Responsibilities:

• Collaborate with each client and other available internal and external resources to develop transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client.
• Properly document all individual encounters and complete the discharge paperwork/process and required agency assessments in timely manner.
• Maintains accurate records by data entering documentation into various electronic systems for all clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
• Completes accountability report on a weekly basis and collaborates with treatment providers to assist clients achieve program completion.

Safety Responsibilities

• Remains alert and awake during the entire shift.
• Ensures and maintains a safe and orderly environment for clients, staff, and visitors.
• Performs crisis intervention and communicates with treatment team as unforeseen situations arise.
• Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Performs CPR and First Aid as needed. May work weekends and holidays as needed.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, and Experience

• High School diploma or equivalent.
• First Aid and CPR certification.
• A valid California driver’s license and automobile insurance.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• A Drug and Alcohol Registration/Certification recognized by DHCS, is preferred.
• Bachelor’s degree in related field is preferred.

HealthRIGHT360 iscommitted to fair andequitable compensation practices. Placement within the compensation rangeis basedon factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary,HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements

The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT360 is an equal opportunity employer committed to fostering a diverse,equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed toprovidingequal employment opportunities through fair andequitablerecruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.

1202 Mariner Dr, San Francisco, CA 94130, USA