Recovery Case Manager

BayMark Health Services, Inc.; New Hampshire; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid time off

Growth opportunities

Rewards for impact

Job summary

Granite Recovery Center is seeking a Recovery Case Manager to work full-time in New Hampshire. You will meet clients one-on-one, coordinate with families and referrals, and implement aftercare plans.

The role emphasizes documentation, compliance, and clear communication within a dynamic treatment environment. Expect collaboration across departments, weekly client meetings, and scheduled contacts with families.

Qualifications

• High school diploma or GED required.
• Extensive experience in mental health and substance use disorders.
• Strong time management and multitasking skills.
• Coordinate with departments and oversee client stay.
• Create after-care plans meeting client needs.
• Complete background checks and screenings as required.

Responsibilities

• Meet clients one-on-one regularly.
• Primary contact for families and referral sources.
• Plan and implement aftercare.
• Log calls and meetings in EMR.
• Schedule family and referral calls.
• Attend required meetings (Morning, RCM, Supervision, QA).
• Conduct weekly client meetings and progress reviews.
• Discharge planning and step-downs.

Skills

Time management

Written & verbal

Team collaboration

Client engagement

Problem solving

Education

High school diploma or GED

Tools

EMR software

Job description

Description

Full Time - Recovery Case Manager

All employees of the Company treat our clients and coworkers with dignity and respect. We work together as a team and provide a great service to our clients and one another. We are compassionate and have the highest level of integrity. We take 100% responsibility for our jobs and give zero excuses. We are innovators and strive for excellence. It is our responsibility to make and keep Granite Recovery Centers great.

The Recovery Case Manager (RCM) will meet with their clients regularly on a one-on-one basis. The RCM is the primary contact for a client's family, loved ones, and referral sources. They are responsible for the planning and implementation of client’s aftercare. RCM’s also serve to assist clients with their outside needs (e.g. court hearings, application for unemployment benefits, FMLA).

Responsibilities

• Help hold clients accountable for their actions in the community and the completion of their work
• Facilitate and provide timely documentation
• Monitor compliance on client contracts, phone policy, “buddy” relations. Ensure that all pertinent information is notated on RSS office board at shift change
• Ability to work in a fast-paced, dynamic environment
• Ability to communicate effectively in written, electronic, and oral form
• Ability to make sound decisions and/or find alternative solutions
• Make weekly calls to the client’s family (more communication may be required). This communication will be logged in the EMR. Phone calls will address client progress, behavior, contracts, growth opportunities, programming, and aftercare. RCM must be prepared to discuss enabling, codependency, and/or Al-Anon. RCM is responsible for scheduling all calls and face-to-face meetings with family members and/or loved ones
• Family calls are to be within the first 24 hours of admission
• Referral calls are to be made within the first 24 hours of admission. Calls to referral sources are to be made weekly
• Meet with clients at least once a week to monitor the treatment process
• Responsible for executing step downs and discharges
• Uploading/delegating current ROIs and aftercare plans into EMR
• RCMs are expected to attend the following meetings: Morning Meeting, RCM Meeting, Supervision, when necessary, Safety Squad and Quality Assurance
• Client engagement is not limited individual case load
• Introductions are to be made with new clients on caseload within 48 hours of admission; interaction must be logged in the EMR

Qualifications

• High school diploma or GED required
• Extensive experience within Mental Health and Substance Use Disorder industry
• Time management skills and the ability to work on multiple projects simultaneously
• Coordinate with all departments and oversees clients stay at GMTC
• Creation of an after-care plan that realistically meets the needs of the client
• Vetting of client visitors and phone calls
• Must meet then maintain all pre-employment requirements which includes reference checks, applicable state and national required background screening, 10 panel urine drug screen, DMV check, insurance (if applicable), and license/credential verifications

Benefits

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:

Granite Recovery Center is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded by and staffed with individuals in recovery themselves, we treat residents with the respect and dignity they deserve. Our Canterbury center provides individualized care and evidence-based clinical approaches in an environment that promotes healing.

Granite Recovery Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.