Recovery Care Advocate Young Men's Program

Cumberland Heights Foundation, Inc.; Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA/HRA

401K with company match

PTO 20 days

Job summary

Cumberland Heights Foundation seeks a Recovery Care Advocate to support the interdisciplinary plan of care from admission through the first year of recovery. You will build trusting relationships and provide recovery-oriented guidance to patients and families.

The role emphasizes empathy, crisis de-escalation, documentation, and collaboration with counselors, case managers, and other staff. A high school diploma and recovery experience are required; CPRS is preferred.

Qualifications

• HS diploma or GED required
• Minimum 2 years of recovery experience with active 12-step principles
• CPRS certification preferred but not required
• Valid Tennessee driver’s license preferred
• Proficient in Microsoft Office
• Ability to problem-solve, analyze, and interpret information
• Excellent organizational skills and ability to prioritize multiple tasks
• Ability to adapt to changing circumstances in a fast-paced environment
• Knowledge of cultural/age/population characteristics in treatment settings
• Strong written and oral communication in English

Responsibilities

• Meets face-to-face with patients for initial orientation to Recovery Support Services</br>Provide empathetic interactions and clinically accepted care
• Consults with patients on living environment to identify recovery capital
• Collaborates with program coordinator, counselor, case manager and staff on goals and discharge plans
• Conducts informational presentations about Recovery Support Services to groups as needed
• Develops mutual follow-up agreements for post-discharge contacts
• Performs post-discharge contacts via phone, telehealth, or in-person visits
• Communicates progress with family, providers, and referred sources within privacy rules
• Documents all interactions and recovery-related information accurately
• Promotes a safe, healing environment and supports quality of services
• Recommends improvements to service delivery and handles funds appropriately
• Ability to deescalate crises and assist in safety planning

Skills

Empathy and communication

Team collaboration

Crisis de-escalation

Problem solving

English communication

Education

High School diploma or GED

CPRS certification preferred

Tools

Microsoft Office

Job description

We are looking for you! Do you want to be a part of the team that transforms lives? Cumberland Heights is more than a campus on 177 acres, it’s a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.

Description

We are looking for you! Do you want to be a part of the team that transforms lives? Cumberland Heights is more than a campus on 177 acres, it’s a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.

Cumberland Heights Foundation offers a comprehensive benefits program, which includes:

• Medical, Dental and Vision effective 1st day of month following 28 days of employment
• Employer Contribution for Health Saving Account or Health Reimbursement Account
• 401K with Company match and eligibility after 90 days of employment
• Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year

Position Summary

The Recovery Care Advocate supports the overall interdisciplinary plan of care for a patient from admission to discharge and through the first year of recovery post-discharge. The Recovery Care Advocate develops a recovery-oriented relationship with the patient during the treatment experience, fostering a climate of trust and honest communication. The Recovery Care Advocate builds on the recovery work accomplished during treatment by reaching out to the patient post-discharge, at established time intervals.

PRIMARY DUTIES AND RESPONSIBILITIES Include The Following

• Meets face-to-face with the patient while in treatment for an initial orientation about the Recovery Support Services Program features and goals.
• Builds patient trust through personal interactions presented with empathy, understanding, open dialog, supportive recovery principles, and a clinically accepted standard of care.
• Consults with patients on their current living environment with a focus on strengths and the identification of existing recovery capital, or assets that can be developed in support of recovery.
• Assists the program coordinator, primary counselor, case manager and other treatment team members by collaborating with the patient and family in support of specific treatment goals, objectives, and discharge plans.
• Conducts informational presentations about Recovery Support Services to groups of patients as needed and deemed appropriate by the program coordinator.
• Develops a mutual agreement with patient, within program guidelines, for follow-up contacts and support post-discharge.
• Conducts scheduled and as needed post-discharge contact with patients, utilizing telephonic, specialized software, and in-person contacts.
• Communicates with family members, other healthcare providers, and referral sources, as well as relevant internal CH staff, regarding the patient’s progress, as releases of information allow.
• Intervenes with appropriate resources/referrals and/or additional services, including crisis management, as patients’ needs require, documenting the same in the designated manner.
• Appropriately documents all personal interactions in the designated manner.
• Documents information gathered in subsequent meetings that presents as germane to patients’ recovery; (i.e.: family, vocational, financial, medical, spiritual) in the designated manner.
• Promotes a safe and healing environment for each patient and family throughout the continuum of care.
• Recommends ways to improve the quality and delivery of services
• Ensures proper handling and distribution of company funds
• Maintains confidentiality of company and patient information.
• Reacts productively to change.
• Performs other duties as assigned.

Supervisory Responsibilities

None

Requirements

• High school diploma or GED is required
• Minimum of two (2) years of recovery experience including current and active application of 12 step principles
• CPRS certification is preferred but not required.
• Valid Tennessee Driver’s License preferred (may use company van to transport patients)
• Basic computer skills and working knowledge of Microsoft (Outlook, Word and Excel)
• Experience with medical software programs preferred and/or ability to learn clinical software programs
• Ability to problem-solve, analyze, and interpret information.
• Excellent organizational skills and ability to prioritize for managing multiple tasks and assignments.
• Ability to adapt to changing circumstances and patient needs in a fast-paced environment.
• Ability to be open and culturally sensitive to a wide variety of patients’ experiences.
• Knowledge of and ability to apply information regarding cultural/age/population specific characteristics to the patients in the assigned area
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English.
• Ability to interact with patients and co-workers in a collaborative and courteous manner while providing guidance, instruction, and/or training.
• Ability to model/teach the 12 Step programs and philosophy.
• Reacts productively to change.
• Ability to deescalate a person in crisis in a calm and supportive manner; work calmly and professionally in stressful situations and ally with people in crisis.
• Ability to present to hostile or disinterested groups.
• Knowledge of signs/symptoms of intoxication/withdrawal of alcohol and common drugs of abuse; knowledge of general options for treatment

Work Environment

• Position is on a campus setting that involves walking outside to various buildings and everyday risks or discomforts requiring normal safety precautions.
• Position requires frequent contact with people in crisis, including those who are emotionally volatile and may require additional safety precautions.
• May perform CPR/First Aid as needed (being certified or eligible is required)
• Position is subject to rotating on-call varying shifts, including weekends as well as staying overnight for inclement weather as part of critical staffing, along with some travel to other off-site Cumberland Heights facilities/campus
• Ability to lift up to 20lbs and/or push pull up to 40lbs; move around campus on uneven and rural terrain.
• Ability to speak, hear, see, sit, walk, stand, reach, and use fine/gross motor skills.