Recovery Associate (Illinois)

Rural King; Decatur (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Employee discount

Assistance program

Job summary

Rural King is seeking a Recovery Associate to uphold store appearance, ensure proper product returns, and maintain well-stocked shelves while delivering exceptional customer service. You will greet customers, assist with purchases, and help keep the sales floor organized.

The role emphasizes safety, cleanliness, and product knowledge, with opportunities to participate in training programs and cross-department learning to grow within Rural King.

Qualifications

• Excellent verbal and written communication skills.
• Ability to interact with customers in a fast-paced environment.
• Strong customer-service orientation and problem-solving ability.
• Comfortable navigating computer systems and store software.
• Willingness to participate in cross-training and learning initiatives.

Responsibilities

• Greet customers and assist with purchase decisions.
• Restock shelves and maintain organized displays.
• Keep store clean and safe, including bathrooms and floors.
• Provide friendly, proactive support to customers and coworkers.
• Operate typical retail equipment (ladders, jacks, handheld devices).
• Participate in training programs and company initiatives.
• Maintain knowledge of featured products and store locations.
• Support across departments as needed.

Skills

Customer service

Communication

Teamwork

Adaptability

Computer literacy

Job description

About us

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.

When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2 * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey’s SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services

Responsibilities

What You'll do

The purpose of the Recovery Associate is to uphold the store's general look and arrangement. The primary emphasis lies in guaranteeing the correct return of merchandise to the sales floor, maintaining well-stocked shelves, and ensuring the store's cleanliness and appealing presentation. Additionally, delivering exceptional customer service is also a vital aspect of this role.

Greet customers within a ten-foot radius, creating a welcoming atmosphere.

• Assist customers in making informed purchase decisions.


• Provide unwavering high-quality customer service to ensure an enjoyable shopping experience.


• Organize, restock, and arrange products for effective displays.


• Maintain an in-depth knowledge of all featured products and their specific store locations.


• Complete the daily department recovery process for your assigned departments.


• Maintain the department’s cleanliness and organization, including wiping down shelves and sweeping beneath them.


• Adhere to Indoor Merchandising Guide standards specific to the relevant department.


• Ensure bathrooms are consistently clean and well-maintained.


• Demonstrate a strong understanding of safety protocols and optimal techniques for handling materials.


• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.


• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.


• Participate in cross-training for flexibility in various departments and responsibilities.


• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.


• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.


• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.


• Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

Essential Qualities for Success

• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.


• Ability to work independently without supervision.


• Comfortable navigating computer systems and software to assist customers or manage activities.


• Excellent verbal and written interpersonal and communication skills.


• Excellent customer service skills.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.


• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.


• Ability to use a ladder and/or pallet jack.


• Able to navigate and access all facilities.


• Skill to effectively communicate verbally with others, both in-person and via electronic devices.


• Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $15.25 - $18.60 per hour, with exact compensation determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.