Records Technician Lead

Holland & Hart; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Records Technician Lead to manage records effectively throughout their lifecycle. This pivotal role involves overseeing physical and electronic records, ensuring compliance, and supporting users with inquiries. The ideal candidate will demonstrate strong organizational and leadership skills, with a minimum of four years in legal records management. Join a dynamic team in a professional office environment that values work-life balance and offers a robust benefits package, including medical, dental, and retirement plans. This is an exciting opportunity to make a significant impact in a collaborative setting.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Generous PTO

Wellness Program

Educational Assistance

Flexible Work Hours

Qualifications

• Minimum of four years of legal records management experience required.
• Proficiency with records management systems and tools is essential.

Responsibilities

• Manage records lifecycle activities including audits and compliance.
• Support the Records Manager in prioritizing and completing projects.

Skills

Records Management

Data Analysis

Organizational Skills

Communication Skills

Leadership

Education

Bachelor’s Degree in Records Management

Master’s Degree in Library Science

Tools

Records Management System (RMS)

Document Management System (DMS)

Job description

General Purpose:
The Records Technician Lead performs a wide range of records management activities throughout the entire records lifecycle. This position primarily handles physical files, with some functions involving electronic records. Responsibilities include managing file creation, coordinating file retrievals from both on-site and off-site storage, preparing and transferring records to off-site locations, and conducting regular record audits. This role also supports users and staff by addressing records-related inquiries, generating routine and ad hoc reports, and assisting with matter mobility processes. Additionally, this position does require travel to regional offices. This role is on-site at our beautiful downtown Denver office, Monday - Friday, 8:30am - 5:00pm and requires a minimum of four years of legal records management experience.

Essential Duties/Responsibilities:

Physical Records and Information Management

• Performs all functions related to records management, including creation, classification, retrieval, retention, disposition, and audits using systems such as Records Management System (RMS), Document Management System (DMS), disposition workflows, and ethical wall tools. Performs tasks with strong technical proficiency in databases, sharp analytical ability to resolve complex data issues, and excellent organizational skills to manage tracking and monitoring efforts.
• Ensures compliance with records management policies and procedures, and general standards.
• Assists the Records and Information Manager with special projects, including records audits, rotations, data cleanup, data migrations, and strategic planning for initiatives such as destruction and digitization.
• Assists the Records and Information Manager with service provider oversight and relations.

Project & Process Support

• Supports the Records and Information Manager in prioritizing and completing projects, developing and implementing updated processes, training materials, and quality standards. Helps set the pace for the team and establish baseline productivity standards by modeling efficiency, tracking output, and promoting accountability.
• Demonstrates initiative, emotional intelligence, and problem-solving skills in high-pressure or time-sensitive situations.
• Performs other duties as required to support departmental and firm-wide goals.

Communication & Client Support

• Communicates effectively and professionally with internal and external clients to address records-related requests and resolve issues.
• Demonstrates strong attention to detail in both written and oral communication.

Leadership & Team Support

• Serves as a key resource and escalation point for the Records team and other departments, offering expertise and support as needed.
• Leads by example in promoting a culture of customer service, accountability, professionalism, and continuous improvement.
• Promotes collaboration and a positive team culture within the Records team and across the firm.

Training, Mentorship & Development

• Provides structured training and mentorship to Records Technicians, including documentation and hands-on support. Provides structured training to legal assistants and other firm personnel.
• Coordinates with manager, office managers, and others to assess training effectiveness, address knowledge gaps, and implement ongoing development plans.
• Supports the Records & Information Manager in developing and implementing updated processes, training materials, and quality standards.

Competencies:

Job Knowledge & Technical Skill: Demonstrates an understanding of objectives, duties, responsibilities, and expectations of the job with exceptional quality work.

Communication: Understands the importance of and demonstrates verbal, written, and non-verbal communications.

Team Player: Works within team and cross-functionally to meet required results.

Customer/Client Experience: Creates a consistent and exceptional experience for others, whether directly to external clients/customers or indirectly through internal support, that elevates the overall perception of the firm.

Job Qualifications (Education, Experience and Certification):

• Bachelor’s or Master’s degree in Records Management, Library Science, or a related field preferred. IGP or CRM certification is also preferred. Equivalent extensive on-the-job experience may be considered in lieu of a degree or certification.
• Minimum of four years of legal records management experience.
• Proficiency with records management systems and tools, including matter mobility, offsite/on-site records handling, and ethical wall protocols.
• Strong organizational and time management skills, with the ability to handle multiple priorities.
• Demonstrated leadership and mentoring ability.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to data integrity.
• Proven ability to work independently and as part of a team.

Physical Requirements:

While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least forty (40) pounds; have repetitive wrist/hand/finger movement to work on a computer, file audit hardware, and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person.

The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
Professional office atmosphere in a work center environment with multiple team members in the same room. Work may require occasional extended hours to complete high demand work. This role is on-site at our beautiful downtown Denver office, Monday - Friday, 8:30am - 5:00pm.

The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Holland & Hart offers of employment take into consideration a candidate’s education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. Colorado Salary Range - $24.21 to $40.36/hour. A discretionary bonus may be available based upon performance.

The application window is anticipated to close on or after Friday, May 16, 2025.

Holland & Hart works hard to promote work/life balance with a 37.5-hour scheduled work week for most staff employees, a robust wellness program, and generous PTO and holiday pay for eligible employees. Full-time employees become eligible for benefits on the date hire, with a benefits offering that includes medical, dental, vision, life, AD&D, EAP, STD, and LTD. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and long-term care insurances, as well as a 401(k)-retirement plan with a company match. In addition, the firm has programs that may provide for educational assistance, free or discounted legal services, and opportunities through the Holland & Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland & Hart LLP. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.