RECORDS TECHNICIAN - 64029223

Florida; United States; On-site; USD 39,000 - 40,000; Full time

Job summary

Florida Department of Health in St. Petersburg seeks a Records Technician to manage medical records, process Release of Information requests, and ensure timely, accurate responses for clients and legal inquiries.

The role requires attention to detail, knowledge of health information systems such as HMS Progress Notes, and strong customer service in a fast-paced health department setting.

Qualifications

• Experience in processing requests for copies of patient medical records.
• Experience with electronic medical records.
• Minimum 2 years with computers.
• Experience with office equipment (copy/fax).
• Customer service experience required.

Responsibilities

• Interpret and apply federal/state laws for Release of Protected Health Information.
• Respond to Release of Information requests within 7–10 days.
• Answer inquiries and provide excellent customer service.
• Use databases to track release of information transactions.
• Serve as witness in court as needed.
• Provide Release of Information training to new staff.
• Sort and distribute Medical Records mail.
• Scan and import documents to the electronic health record.

Skills

Records management

Customer service

Data entry

Microsoft Office

Communication

Bilingual English/Spanish

Organization

Prioritization

Scanning proficiency

Education

No formal degree specified

Tools

HMS Progress Notes

Job description

Agency: Department of Health

Working Title: RECORDS TECHNICIAN - 64029223

Salary: $38,503.66 Annually

Posting Closing Date: 10/19/2026

Your Specific Responsibilities

This is a technical position that involves medical records management, exercising independent judgment and initiative in the application of departmental operations. Incumbent is required to prioritize work on a daily basis and must meet time sensitive deadlines. Job responsibilities include:

• Interpreting and applying federal and state laws pertaining to Release of Protected Health Information.
• Responding to Release of Information requests, including legal, subpoenas, disability determination and all client requests both incoming and outgoing within an established 7-10-day response time.
• Answering telephone inquiries related to Release of Information and Medical Records in general and provides responses to internal and external clients, while providing excellent customer service. Works with local legal counsel to ensure an accurate and timely response to legal requests for medical records.
• Utilizes databases to track release of information transactions.
• When necessary, serves as a witness in court proceedings as a Designated Medical Records Custodian.
• Provides Release of Information Training to new staff.
• Sorts and distributes all Medical Records mail.
• Receives, opens, sorts, date stamps and checks documents for accuracy prior to scanning and identifies poor originals/errors and acts within scope of responsibility or brings to the attention of the supervisor if needed.
• Scans and imports documents to the electronic health record according to established naming conventions. Monitors own work to ensure that documents have been accurately scanned and imported. Documents in HMS Progress Notes as needed to identify record errors/deletions to imported documents. Also uses HMS Progress Notes to send documents for review to the appropriate provider.
• Monitors fax machines to ensure that all faxes are received/sent promptly.
• Serves as a back-up to the admitting/registration team

Required Knowledge, Skills, and Abilities

• Ability to plan, organize and coordinate work assignments
• Ability to establish and maintain working relationship with others
• Skill in use of personal computer
• Ability to communicate effectively, verbally and in writing
• Ability to prepare accurate reports and correspondence
• Ability to prioritize work
• Ability to use scanning equipment proficiently.
• Ability to self-monitor work for accuracy and maximum productivity.
• Knowledge of medical record databases.
• Knowledge of medical terminology.

Required Qualifications

Minimum

• At least 6 months experience processing requests for copies of patient medical records
• At least 6 months experience working with electronic medical records
• At least 2 years’ experience working with computers
• At least one year experience using office equipment such as copy and fax machines
• At least one year experience working in a customer service position

Preferred

• Experience working with medical insurance
• At least 6 months experience working in a medical or dental office setting
• Bilingual in English and Spanish

Florida Department of Health Mission, Vision, and Values

Mission

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision

To be the Healthiest State in the Nation.

Values

• I nnovation: We search for creative solutions and manage resources wisely.
• C ollaboration: We use teamwork to achieve common goals & solve problems.
• A ccountability: We perform with integrity & respect.
• R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
• E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

St. Petersburg Health Department

205 Dr MLK Jr St N, St. Petersburg FL 33701

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

(For more information, please click www.myfrs.com );

For a more complete list of benefits, visit www.mybenefits.myflorida.com .

Please be advised

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety[1]sensitive position

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

I f you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appre ciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.