Records Services Assistant PT

City of Arlington; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

City of Arlington is seeking a detail-oriented Records Clerk to assist with incident reporting, records requests, and data entry. You will manage records in the RM system, verify information for accuracy, and help the public with inquiries regarding reports and permits.

The role emphasizes confidentiality, adherence to laws, and strong customer service to support the police department and community.

Qualifications

• High School Diploma required with 2 years of administrative support or related experience.
• Experience with records management, data entry, and customer service.
• Ability to maintain confidentiality and follow state/federal laws.

Responsibilities

• Process and review incident and crime reports; prepare offense reports for state/FBI statistics.
• Provide public records information and assist customers in person or by phone.
• Verify data, redact sensitive information, and ensure compliance with policies.

Skills

Customer service

Data entry

Records management

Communication

Confidentiality

Education

High School Diploma

Tools

Microsoft Office

Records Management System

Job description

SALARY $20.46 - $25.57

JOB SUMMARY

Under general supervision, performs semi-complex administrative and support duties relating to the receipt, entry, and review of incident reports; preparation of offense reports for the submission of crime stats to the state and FBI; dissemination of police records to the public and other governmental agencies; citation inventory, issuance and corrections; issuance of various licenses and permits; file upload, maintenance, and archives; and being customer-service focused and protecting all confidentiality

ESSENTIAL JOB FUNCTIONS

Manages information into and from a variety of files, databases, applications, and law enforcement records management systems, including but not limited to: Entry Updates Retrieves data, reports, citations, audio/video records, and photos, etc. Researches, assembles, redacts, and withholds or releases police records in accordance with established policies, procedures, and state and federal laws, including but not limited to: Criminal offenses Incident Arrest Other related police records to the public, departmental personnel, and representatives from other law enforcement or governmental agencies. Performs professional, knowledgeable, and friendly customer service to assist the public in person or by phone with various information, including but not limited to: Related to filing a police report or obtaining copies of existing police reports Obtaining a permit for a burglar alarm system, or door-to-door sales permits. Open record requests. Contacts victims or involved citizens by phone to collect pertinent details relative to criminal offenses or incidents and enters a police report into the records management system for follow-up by an investigative unit. Reviews and either accepts or rejects offense and incident reports for missing or incorrect information required by the FBI for the National Incident-Based Reporting System (NIBRS), including but not limited to: Verifies key data for accuracy and transfers information into the records management system. Monitors all offense reports and clears error notifications for accurate and timely submission of the agency’s crime stats to the state and FBI.

OTHER JOB FUNCTIONS

Maintain an organized and accurate filing system of paper and/or electronic documents. Receives, issues receipts, and processes monies for records services. Promotes and maintains community engagement.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities Required: Knowledge of state and federal laws related to records management, Public Information Act, Texas Penal Code, and Local Government Records Control Schedules. Knowledge of customer service principles and practices. Knowledge of standard office practices, procedures, equipment, and clerical techniques. Knowledge of PC’s, various software and applications including but not limited to Microsoft Office, network applications, the internet, TCIC/NCIC databases, and automated records management systems. Knowledge of office equipment, methods, and procedures. Knowledge of English language usage, spelling, grammar, and punctuation. Skill in compiling confidential reports and files. Skill in performing a variety of administrative and support duties. Skill in maintaining alpha and numeric filing systems. Skill in recording and organizing data. Skill in collecting, providing change, and receipting monies for Records Services. Skill in applying established procedures for disseminating records. Skill in communicating effectively and courteously with the public, other city employees, and other agencies by oral and written means. Ability to exercise good judgment in maintaining the confidentiality of critical and sensitive information, records, and reports. Ability to use sound judgment in following and applying pertinent laws, regulations, policies, and procedures. Ability to produce quality, accurate work and utilize work time properly and productively. Ability to enter oral, recorded, and handwritten reports. Ability to enter information into information systems, research, access, and retrieve data. Ability to operate a variety of office equipment including but not limited to computer and related software, phone, cash register, and printer/copier/scanner. Ability to cope with situations courteously and tactfully.

QUALIFYING EDUCATION AND EXPERIENCE

High School Diploma Two (2) years of administrative support experience- report/data entry, customer service, records management, or law enforcement. Or a combination of higher education and experience.

PREFERRED EDUCATION AND EXPERIENCE

Bachelor’s degree desired.

EMPLOYMENT SCREENINGS REQUIRED

Criminal background check CJIS Complete Background check City of Arlington is an Equal Opportunity Employer. The people that work for the City of Arlington directly impact our community, citizens, visitors and businesses. Become a leader in your chosen profession by joining the City’s dynamic workforce and make a positive contribution to the American Dream City! The City of Arlington is an Equal Opportunity Employer. The City will make reasonable accommodations upon request for qualified individuals with disabilities. Requests for reasonable accommodations should be sent to [e-mail]. If you do not find a job that suits your experience, we welcome you to introduce yourself so Human Resources may be able to guide you to other opportunities.