Records & Client Services Lead (HMS Specialist)

Florida; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Department of Health in Pensacola, FL seeks a Records Specialist to manage clinic appointments, registrations and cashiering within the Health Management System (HMS). You will handle client eligibility, provide responsive front-line service and support routine reporting.

Experience with Medicaid/Medicare verification and We Care programs is advantageous. The role requires strong math and communication skills, attention to detail, and the ability to work under supervision as a team lead

Qualifications

• Minimum one year working experience and a high school diploma.
• Skills in basic mathematics and effective communication.
• Ability to use information technology such as MS Office, HMS and insurance verification software.

Responsibilities

• Maintain and update Escambia CHD clinic appointments, client registration and cashiering in HMS.
• Answer telephones in a timely and courteous manner and explain eligibility rules.
• Determine initial and continuing financial eligibility and document information in HMS.
• Process We Care and McMillian referrals and backup the General Services Manager SES when needed.
• Collect fees, issue receipts and ensure compliance with cash handling and accounts receivable policies.
• Provide provider reports and support schedules as required.

Skills

Basic Mathematics

Effective Communication

MS Office

Health Management System

Insurance verification software

Education

High school diploma

Job description

Florida Department of Health in Pensacola, FL seeks a Records Specialist to manage clinic appointments, registrations and cashiering within the Health Management System (HMS). You will handle client eligibility, provide responsive front-line service and support routine reporting.

Experience with Medicaid/Medicare verification and We Care programs is advantageous. The role requires strong math and communication skills, attention to detail, and the ability to work under supervision as a team lead