Records and Enrollment Specialist

University of Michigan; Ann Arbor (MI); Hybrid; USD 60,000 - 84,000; Full time

Job summary

University of Michigan is seeking a Records and Enrollment Specialist to support student records and enrollment in LSA. You will assist with processing requests, audits, and degree progress verification, working with the registrar and college staff to ensure accuracy and policy compliance.

The role emphasizes high-volume accuracy, training staff, and contributing to process improvements within the Office of Student Academic Affairs. Experience in a university setting is preferred.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in a college or university setting preferred.
• Strong communication and administrative support skills.

Responsibilities

• Process student record requests and audits to verify degree progress.
• Assist with degree completion reviews and NCAA/Big Ten benchmarks for student progress.
• Collaborate with registrar, faculty, and staff to resolve record issues.
• Support office operations, training of staff, and handling sensitive information.

Skills

Interpersonal communication

Organizational skills

Problem solving

Time management

Confidentiality

Education

Bachelor's degree or equivalent

Tools

Google Suite

Microsoft Office

Job description

Job Summary

The Records and Enrollment Specialist performs a variety of activities related to student records and enrollment. They assist the Associate Director of Student Records in processing student record requests and verify degree progress and applicability for most students in the College of Literature, Science, and the Arts (LSA) at the University of Michigan. As the largest college on the Ann Arbor campus, LSA serves over 20,000 undergraduate students in over 100 degree programs.

The Office of Student Academic Affairs (SAA) plays an important role in the undergraduate educational mission of LSA. Sitting within LSA's Division of Undergraduate Education (UGED), SAA serves as an advocate and support for all LSA undergraduate students. SAA provides support to students, faculty, and staff who are navigating challenging situations and in creating an inclusive learning environment. The office also provides guidance on college academic policies, manages the exception process, and oversees the academic misconduct process for LSA. Lastly, SAA includes the degree auditing unit for the college which supports academic policy and registrar-associated functions.

Responsibilities*

The Records and Enrollment Specialist evaluates and processes student record requests such as late drops/add/edits, cross-campus transfer applications, athletic attestations, and reactivations. You will also provide initial and final audits of academic records to ensure all university, college, and major/minor requirements are met, providing students with a clear summary of their remaining degree requirements. You will help ensure the accuracy of student records, working with the university registrar, faculty, and other staff across the college and university to resolve issues.

The successful candidate will excel in high-volume situations that require attention to detail. You will build relationships and help train college staff on student record and academic auditing processes. You will also have an opportunity to provide feedback on auditing practices and technology use in order to improve processes and systems.

Evaluate Student Progress Toward Degree (45%)

• Evaluate student records to assess degree progress, degree applicability, and degree completion.
• Conduct pre-graduation degree verifications and final degree audits
• Perform evaluations of LSA student-athletes' progress toward degree completion throughout their academic career following NCAA and Big 10 benchmarks.
• Assist with commencement book preparation for the graduation ceremony.
• Provide feedback on processes to and implement operational changes as requested.
• Assist with the management of the lsa.auditors email account
• Stay informed on current university and college policies related to degree requirements and degree completion.

Records and Enrollment Processing (45%)

• Evaluate and process common student record/enrollment requests including term withdrawals, adds, drops, edits, swaps, and credit modifications
• Maintain LSA academic calendar including drop/add/edit deadlines
• Process grade changes according to college rules
• Process reactivations and cross campus transfer applications
• Assist with academic standing runs at the end of every term and half term
• Assist students and staff in understanding rules Collaborate with campus colleagues to resolve inconsistencies and inaccuracies in student records.
• Process exceptions to ensure that students, advisors, and staff are able to view accurate information for each student.
• Work with the Registrar's Office and other departments to troubleshoot student record issues
• Assist students and staff in understanding college policies regarding these common student record processes
• Help manage the lsa.student.records shared email account

Service to the Office of Student Academic Affairs (10%)

• Provide ongoing outreach to faculty, staff advisors, to ensure accurate application of LSA requirements.
• Help train new faculty and staff advisors, including the advising file and exceptions in Wolverine Access.
• Collaborate with Office of Student Academic Affairs leadership on process improvement for communication, tracking and reporting systems, and technology applications involved in auditing.
• Help with projects and collaborations in support of the undergraduate student experience
• Represent the Office of Student Academic Affairs on LSA and University of Michigan committees, task forces, and working groups

SUPERVISION RECEIVED

General supervision and support is received from the Associate Director of Student Records.

Required Qualifications*

• Bachelor's degree or an equivalent combination of education and experience.
• Experience working in a college or university setting.
• Demonstrated experience providing administrative support in a professional setting.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational, problem-solving, and time-management skills, with the ability to manage multiple priorities independently.
• Demonstrated commitment to providing excellent customer service and working effectively with diverse populations.
• Ability to handle sensitive and confidential information with professionalism, discretion, and diplomacy.
• Proficiency in computer applications, including spreadsheets, word processing, and database software, including Google Suite (email and complex calendaring systems) and Microsoft Office

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
To learn more about LSA's Mission, Vision and Values, please visit https://lsa.umich.edu/lsa/about/vision-mission-values.html .

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.