Receptionist - Wildflower

CenterWell Senior Primary Care; Phoenix (AZ); On-site; USD 38,000 - 45,800; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k)

Paid time off

Job summary

CenterWell Senior Primary Care in Phoenix, AZ is seeking a friendly Receptionist to manage the front desk, operate a multi-line switchboard, route calls, greet visitors and issue passes. You will respond to routine inquiries about location, hours, contact details and support administrative tasks such as mail, room bookings and courier handling.

The ideal candidate has a High School Diploma or GED, 1+ year healthcare or customer service experience, speaks English (Spanish a plus), and is

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare or strong customer service background.
• Passionate about patient experience and care.
• Excellent customer service.
• Team player.
• Willing to screen for TB when required.

Responsibilities

• Greet visitors and direct to appropriate office or employee.
• Operate a switchboard or multi-line phone; take and distribute messages.
• Respond to routine inquiries about location, hours, contact details.
• Book meeting rooms, organize mail, and handle courier packages.
• Maintain visitor logs and issue visitor passes.
• Support TB screening program as needed.

Skills

Customer service

Team player

Bilingual English/Spanish

Communication

TB screening

Education

High School Diploma or GED

Tools

EMR Systems

Job description

Become a part of our caring communityThe Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly, and accurately. You will report to the Center Administrator at the Groves Clinic.

The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Take and distribute accurate messages. Greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers and email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.

Required QualificationsThe use your skills to make an impact

• You will have a High School Diploma or GED
• You will have 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• You will be passionate about contributing to an organization focused on continuously improving patient experiences and care
• You will have excellent customer service
• You will be a team player.
• You will be patient facing and run the Tuberculosis (TB) screening program. If selected for this role, we will require you to screen for TB.

Ideal Candidate

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Scheduled Weekly Hours40

Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About UsAbout CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.