Receptionist Supervisor - Lanihuli Patient Service Center

Sonic Healthcare USA; Hilo (HI); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Free lab services for you and your de­

Job summary

Clinical Laboratories of Hawaii, LLP is seeking a front desk supervisor for our hospital-based laboratory in Hilo, HI. The role focuses on supervising reception staff to ensure excellent customer service and efficient patient flow, while coordinating daily operations and training new team members.

The ideal candidate has a high school diploma or equivalent, healthcare or medical office experience, and strong communication skills.

Qualifications

• High school diploma or equivalent is required; an associate degree is preferred.
• Previous customer service, healthcare, or medical office experience is required.
• Prior leadership or supervisory experience is preferred.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with computers, data entry, and Microsoft Office applications.
• Ability to lead a team in a fast-paced, patient-focused environment.

Responsibilities

• Supervise and support reception staff to ensure excellent customer service and efficient patient flow.
• Coordinate daily front desk operations, staffing schedules, and workflow priorities.
• Assist patients, physicians, and team members with questions, concerns, and issue resolution.
• Monitor registration, data entry, and requisition processing for accuracy and compliance.
• Train, coach, and onboard new team members while promoting a positive work environment.
• Ensure policies, procedures, and quality standards are consistently followed.
• Support departmental goals through performance monitoring and process improvements.
• This is a hospital-based laboratory environment.

Skills

Leadership

Communication

Organization

Problem-solving

Data entry

Microsoft Office

Customer service

Team leadership

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:We're not just a workplace - we're a Great Place to Work certified employer!Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.Location: Hilo, HIStatus: Full-timeDays: TDBPrimary Shift: DayBase hourly pay: $22.24 to $24.47 hourlyIn this role you will:Supervise and support reception staff to ensure excellent customer service and efficient patient flow.Coordinate daily front desk operations, staffing schedules, and workflow priorities.Assist patients, physicians, and team members with questions, concerns, and issue resolution.Monitor registration, data entry, and requisition processing for accuracy and compliance.Train, coach, and onboard new team members while promoting a positive work environment.Ensure policies, procedures, and quality standards are consistently followed.Support departmental goals through performance monitoring and process improvements.This is a hospital-based laboratory environment.All you need is:High school diploma or equivalent required; associate degree preferred.Previous customer service, healthcare, or medical office experience required.Prior leadership or supervisory experience preferred.Strong communication, organizational, and problem-solving skills.Proficiency with computers, data entry, and Microsoft Office applications.Ability to lead a team in a fast-paced, patient-focused environment.We’ll give you:Appreciation for your workA feeling of satisfaction that you’ve helped peopleOpportunity to grow in your professionFree lab services for you and your dependentsWork-life balance, including Paid Time Off and Paid HolidaysCompetitive benefits, including medical, dental, and vision insuranceHelp saving for retirement with a 401(k) plus a company matchA sense of belonging – we’re a community!We also want you to know:This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and must maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties.Scheduled Weekly Hours:40Work Shift:Job Category:Laboratory OperationsCompany:Clinical Laboratories of Hawaii, LLPIn 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd. Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world’s third-largest pathology/laboratory medicine company with operations in eight countries. Sonic’s success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services. Learn more about our medical leadership, values, and foundation principles below.Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.