Receptionist - State Farm Agent Team Member (Marketing Focus) Location: MI-Westland-48185

Jasmineross; Dearborn (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking insurance agency as a Receptionist, where you'll be the welcoming face for customers and play a vital role in supporting a dedicated team. This dynamic position offers a chance to thrive in a positive environment, engage with clients, and contribute to a culture that values relationships. With opportunities for growth and a comprehensive benefits package, including health insurance and 401(k) matching, this role is perfect for those passionate about helping others and eager to learn in the insurance industry.

Benefits

Life insurance

401(k) matching

Health insurance

Paid time off

Training & development

Profit sharing

Bonus based on performance

Licensing paid by agency

Opportunity for advancement

Competitive salary

Qualifications

• Previous experience as a receptionist or in customer service is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Greet customers warmly and manage appointment scheduling.
• Assist with inquiries and maintain customer records.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Sales Skills

Education

High School Diploma

Psychology Degree

Tools

Microsoft Office

CRM Systems

Job description

Benefits:

• Life insurance
• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

ABOUT OUR AGENCY:
I’ve been a State Farm Agent since 2018, after spending 15 years learning the business firsthand as a team member in my mom’s agency. Today, I lead a passionate and experienced team of seven with over 40 years of combined industry knowledge. Our mission is simple: to deliver the most remarkable service in town.

We offer an exceptional package of benefits including paid time off and holidays, paid licensing and training, a $500 apparel budget, 401K with 5% match, monthly and quarterly bonuses, profit sharing, a health insurance stipend, and supplemental coverage reimbursements.

With a Psychology degree from the University of Michigan, I’ve built a workplace culture where relationships come first. Our team is known for treating customers like family, creating a welcoming space where people feel comfortable and cared for.

If you're someone who loves to learn, enjoys helping others, and wants a meaningful career with room to grow, we'd love to hear from you.

ROLE DESCRIPTION:
Jasmine Ross - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.