Receptionist - State Farm Agent Team Member

Countonjason; North Carolina; On-site; USD 46,000 - 65,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to enhance client experiences and support a thriving insurance agency. This role involves resolving inquiries, coordinating with team members, and managing service-related issues. Ideal candidates will possess strong leadership and communication skills, with a focus on customer satisfaction. Opportunities for internal growth and performance-based bonuses make this position appealing for driven individuals looking to advance their careers in a supportive environment.

Benefits

Group Life Insurance

Simple IRA

Performance-based bonuses

Opportunities for advancement

Paid time off

Training and development

Qualifications

• Experience in a customer service role is essential.
• Strong leadership and organizational skills are required.

Responsibilities

• Handle all service-related calls and walk-ins effectively.
• Manage marketing events and address client payment issues.

Skills

Customer Service Experience

Leadership Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Multi-tasking Ability

Job description

Full Time in Huntersville, NC

• Group Life Insurance
• Simple IRA
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Manager - State Farm Agent Team Member with Jason Colvin - State Farm Agent, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career by resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic. Internal growth opportunities are available for driven and sales-minded candidates.

RESPONSIBILITIES

• Handle all service-related calls and walk-ins, distributed across the service team.
• Assist in setting up systems to manage service issues.
• Manage marketing events, mailings, social media, and direct mail (collaborate directly with the agent).
• Address SFPP (payment) issues with clients.
• Order and maintain office supplies.
• Handle escalated client issues proactively, serving as the first point of contact for complaints.
• Assist clients in setting up and using SF.com, including social media engagement.
• Request Google reviews from satisfied customers.
• Perform other service-related activities as assigned by the agent.

QUALIFICATIONS

• Experience in a customer service role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving skills.
• Current licensing is highly preferred.
• Ability to handle complex client issues.
• Capacity to multi-task effectively.

COMPENSATION

• $46,000 - $65,000 base salary plus bonuses and commissions.

Additional benefits include:

• Group Life Insurance
• Simple IRA
• Performance-based bonuses
• Opportunities for advancement
• Paid time off
• Training and development

State Farm agents are independent contractors; their employees are not State Farm employees. Agents make employment decisions regarding their staff.