Receptionist (Starbuds)

Vireo Health, Inc.; Aurora (CO); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

HSA

Job summary

Vireo Health, Inc. in Aurora, Colorado, is seeking a part-time receptionist to be the first impression for customers at Starbuds. You will greet clients, verify ages, check IDs, scan into the POS, and direct calls to the retail team while maintaining a clean, welcoming lobby.

Responsibilities include handling phone inquiries, directing vendor calls to management, and supporting crew with the loyalty program. A high school diploma and CO MED badge are preferred.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 21 years of age.
• Ability to obtain and maintain an active Colo MED badge in Colorado.
• Previous retail or customer service experience preferred.
• Knowledge of cannabis products is a plus.

Responsibilities

• Greet customers in a friendly manner and assist with inquiries.
• Compliantly check IDs according to MED laws and regulations.
• Scan IDs into the POS system and verify information.
• Organize customer queues and manage lobby area.
• Sign in visitors and issue visitor badges.
• Communicate product assortment and loyalty program details.
• Maintain a clean and professional front-of-store area.
• Answer phone calls promptly and route to team members.

Skills

Customer service

Phone etiquette

ID verification

POS operation

Visitor check-in

Education

High school diploma

Tools

POS system

Visitor log

Job description

Who we are:

Vireo Health of Rocky Mountain is a vertically integrated cannabis company focused on retail excellence, cultivation quality, and strategic brand partnerships across our markets. We are an organization committed to delivering an exceptional customer experience while driving disciplined, sustainable growth.

Guided by our HEART values — Hard Work (Hustle), Excellence, Attitude, Respect, and Teamwork — we operate with accountability, collaboration, and a shared commitment to performance. As we continue to scale, we are building a high-performing team ready to execute and lead in a competitive environment.

What we offer:

• Compensation: $20.00per hour
• Part time hours at our Starbuds location in Aurora, Colorado
• Benefits Offered: Medical, Dental, Vision, STD, LTD, HSA, FSA, Dependent Care, Voluntary Life, EAP, 401(k) Match

*As a tipped industry, tips are and can be variable as a result of many factors, including shift availability, schedule, full-time/part-time status, hours of operations, weekends/nights, and specific dispensary. Our wage range is a realistic representation of the overall earnings opportunity when joining the Vireo Health of Rocky Mountain team, which includes prominent banners such as Star Buds, LivWell, and EveryDay Weed.

What the role is about:

The receptionististhe first impression of the storetoourconsumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with MED laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionistis responsible foralwaysmaintaininga clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls toappropriate membersof the retail team if needed.

What impact you’ll make:

Checking IDs:

• Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards
• ScansIDs into the POS system andconfirmsthat the information on the ID matches the information on the scanner
• Upholds MED laws and regulations surrounding what constitutes a valid form of ID
• Upholds company SOPs on ID checking
• Refuses entry to customers that do not have a valid form of ID, or who are underage

Organizing Customer Queues:

• Paysclose attention to the arrival of customers to ensure that customers are seen in the order that they arrive
• Directs online ordering customers to the online ordering check out to avoid long wait-times
• Organize queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions

Answering Phone Calls:

• Takesorders over the phone andcommunicatesorders with the retail team
• Answers customer questions quickly and courteously
• Directs customer calls toappropriate teammembers if needed
• Directsvendorcalls tothe retail management team as directed

Checking in Visitors:

• Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors
• Verifies with management before admitting visitors into the building
• Provides visitors with company visitor badges

Customer Service:

• Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.
• Answers phone calls in a friendly and professional manner.
• Answersemails in a friendly and professional manner.
• Acts as the face of the company and creates long-lasting customer relationships.
• Ensures that all customers are aware of our Loyalty program. Ability to signupcustomers quickly and accurately while explaining the features and benefits of Higher Rewards.

Please note that the percentage allocations are a general estimate and may vary based on business needs and priorities. Additional duties may be required as needed to support overall operations.

What you’ve accomplished:

• High school diploma or equivalent preferred
• Must be at least 21 years of age
• Ability to obtain andmaintainan active Colo MED badge in the state of Colorado
• Previousexperience in a retail or customer service role is preferred
• Knowledge of cannabis and its products is a plus
• Strong communicationand interpersonal skills
• Ability to work in a fast-paced environment
• Reliable, punctual, andpossessesa strong work ethic

Working Conditions (Schedule, Environment, Travel

• Ability to lift 25 lbs. or more multiple times per day
• The schedule will vary depending on the needs of the business.
• Nights, Weekends, and Holidays are to be expected

Why Choose Vireo?

Life's too short to work somewhere that doesn't ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.

At Vireo Health, we're pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you'll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.

Whether you're cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you'll be part of something bigger. If you're looking for a career that’s exciting, meaningful, and full of growth, let's build the future of cannabis together.

• A Growing Industry:Work at the leading tech company in the cannabis industry and help shape the future
• Passionate Culture:Join a team that truly cares about the plant, the people, and the purpose behind what we do
• Employee Perks:Enjoy competitive pay and benefits, paid time off and employee discounts
• Making an Impact:We're committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com