Receptionist/Scheduler

CAO; Germantown (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible Spending Account (FSA) and HS

401(k) retirement plan with employers

Paid time off and paid holidays

Employer-paid life insurance

Voluntary supplemental benefits (disab

Employee Assistance Program (EAP)

Job summary

CAO, Centers for Advanced Orthopaedics, is seeking a Front Desk Receptionist to provide a warm, professional first impression for patients and visitors. You will greet patients, schedule appointments, verify insurance information, and assist with billing questions while coordinating with physicians and staff to ensure smooth daily operations.

You will handle multi-line calls, maintain accurate records, and help manage inventory and supplies.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of medical office administrative experience required.
• Proficiency with Microsoft Office required; experience with medical record systems preferred.
• Proficient knowledge of medical terminology.
• Great customer service skills required.
• Must be reliable with Cash/Money handling techniques.

Responsibilities

• Greet patients and provide a welcoming, professional impression in person or by phone.
• Schedule and manage appointments; notify providers of patient arrivals.
• Maintain an efficient and accurate appointment schedule and patient records.
• Handle multiline telephone system and minimize hold time.
• Verify financial records and collect patient charges; assist with billing questions.
• Maintain office inventory and ensure reception area is neat and orderly.
• Assist patients with completing documentation and insurance information.
• Communicate efficiently with providers, nurses, and staff to coordinate care.
• Open and sort mail; assist with general office duties as needed.
• Participate in emergency routine when required and support other staff.

Skills

Interpersonal Skills

Critical Thinking

Organization

Analytical Skills

Independent Worker

Professionalism

English Proficiency

Customer Service

Cash Handling

Education

High School Diploma or GED Equivalent

Tools

Microsoft Office

Medical Records Systems

Cash Register / POS

Job description

Position Summary / Scope of Responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Receptionist provides the first professional, knowledgeable, and caring impression for patients. The Receptionist provides outstanding customer service by greeting patients promptly and in a welcoming manner, either in person or over the phone. Responsible for coordinating the daily administration of physicians, staff, visitors, and patients at a healthcare facility. The Receptionist schedules appointments, answers patient inquiries, monitors stock and supplies, and ensures all patient information, including billing, is documented fully and accurately.

Primary Responsibilities

The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of CAO.

• Creates a welcoming atmosphere by greeting and attending to patients upon arrival in person and over the phone and notifies providers of patient arrivals.
• Maintains appointment schedule in an efficient and accurate manner to avoid overlap and optimize patient satisfaction and provider schedules.
• Manages multiline telephone system efficiently and politely, minimizing hold time.
• Ensures availability of treatment information by retrieving and updating patient records.
• Verifies financial records and collects patient charges while filing and expediting third-party claims.
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders. Including maintaining reception area in a neat and orderly condition.
• Obtains patient identification and insurance information and assists patients with completing needed documentation, insurance information, and billing questions.
• Proactively communicates efficiently and collaboratively with providers, nurses, medical assistants, and any other related staff to ensure a team awareness of scheduling, patient details, and potential service delays.
• Opens and sorts office mail. Delivers outgoing mail to the post office daily.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS and assists other staff members as needed.
• Performs all duties in compliance with local, state, federal laws, and CAO policies and guidelines.
• Performs other duties as assigned.

Reporting Relationships

The Front Desk Receptionist reports directly to the Front Office Manager.

This role does not have direct reports.

Required Education and Experience

• High School Diploma or GED Equivalent required.
• Minimum of at least 2 years of medical office administrative experience required.
• A combination of relevant education and experience that equates to the requirements above may be considered.
• Proficiency with the Microsoft Office suite of products required. Experience working with medical record systems preferred.
• Proficient knowledge of medical terminology.
• Great Customer service skills required.
• Must be reliable with Cash/Money handling techniques.

Competencies/Required Skills and Abilities

• Strong Interpersonal Skills - Ability to develop relationships and collaborate to achieve assignments.
• Confident and critical thinker who will seek input to ensure accuracy.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong analytical and problem-solving skills.
• Able to work independently.
• Exudes professionalism in presentation.
• Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

• Must be able to sit for long periods of time and lift up to 25 pounds.
• Must be able to use appropriate body mechanics techniques when performing desk duties.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Benefits Include

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 401(k) retirement plan with employer contributions
• Paid time off and paid holidays
• Employer-paid life insurance
• Voluntary supplemental benefits including disability and additional coverage options
• Employee Assistance Program (EAP)

Full-time employees are eligible for employer-paid life insurance. Part-time employees are eligible for 401(k) participation. Benefits eligibility and employer contribution levels may vary.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.