Receptionist - PRN

KVC Health Systems, Inc.; Hays (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

KVC Health Systems in Kansas seeks a Receptionist to be the welcoming face for patient families, visitors, and staff. You will manage multi-line calls, screen visitors, and support administrative tasks while upholding HIPAA and privacy policies.

In this role you will ensure a secure lobby, issue badges, handle mail, and assist with basic clerical projects. High school diploma or GED and a valid driver’s license are required; prior experience is helpful but not essential.

Qualifications

• High school diploma or GED from an accredited institution.
• Valid driver's license and auto insurance are required.
• 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to communicate effectively in English (verbal and written).
• Intermediate knowledge of Microsoft Word and Excel is preferred.

Responsibilities

• Greet and screen all visitors professionally while strictly adhering to security protocols, such as managing logs and issuing site-specific badges.
• Operate a multi-line phone system to answer, screen, and route incoming calls efficiently to the appropriate staff members.
• Maintain a secure and confidential environment for all sensitive information, adhering to HIPAA and KVC privacy policies.
• Provide administrative support, including filing tasks for patient charts, medical files, and variance reports.
• Perform typing and keyboarding tasks for professional correspondence, reports, and various administrative projects.
• Manage the distribution of incoming and outgoing mail and coordinate delivery of essential packets.
• Ensure the lobby and front desk areas remain presentable, clutter-free, and clean to provide a professional environment for all.
• Practice conduct that displays respect for all colleagues and community stakeholders, acting as a role model for the children and families we serve.

Skills

Customer service

Phone system

Confidentiality

Clerical tasks

Typing

Mail handling

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

At KVC Health Systems and Camber Mental Health, we believe that the heart of our work is helping people. As a Receptionist, you are the essential first point of contact for patient families, visitors, and future employees, playing a vital role in creating a safe and welcoming atmosphere from the moment they walk through our doors. We are deeply committed to the wellbeing of our team; KVC is proud to maintain a work wellbeing score of 86 on Indeed, reflecting a culture that prioritizes professional support, authenticity, and a shared mission of healing.

Position Summary

The Receptionist ensures a professional and secure environment at our hospital and residential locations. You will serve as the face of the organization, greeting families and visitors, managing security protocols—including background screenings and visitor badges—and ensuring that the lobby remains a safe, calming space. This role requires an individual who can balance high-level customer service with administrative efficiency, answering multi-line phones and providing critical clerical support to the clinical and administrative teams.

Essential Duties and Responsibilities

• Greet and screen all visitors professionally while strictly adhering to security protocols, such as managing logs and issuing site-specific badges.
• Operate a multi-line phone system to answer, screen, and route incoming calls efficiently to the appropriate staff members.
• Maintain a secure and confidential environment for all sensitive information, adhering to HIPAA and KVC privacy policies.
• Provide administrative support, including filing tasks for patient charts, medical files, and variance reports.
• Perform typing and keyboarding tasks for professional correspondence, reports, and various administrative projects.
• Manage the distribution of incoming and outgoing mail and coordinate delivery of essential packets.
• Ensure the lobby and front desk areas remain presentable, clutter-free, and clean to provide a professional environment for all.
• Practice conduct that displays respect for all colleagues and community stakeholders, acting as a role model for the children and families we serve.
• All employees must be at least 20 years of age.
• Education: High school diploma or general education degree (GED) from an accredited institution.
• Licensure: Valid driver’s license and auto insurance are required.
• Experience: One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Language: Ability to communicate effectively in English (verbal and written) to conduct official business.
• Technical Skills: Intermediate knowledge of Microsoft Word and Excel is preferred.

KVC Values and Expectations

Our character is built on authenticity and compassion. We expect our staff to be solutions-focused and build upon the strengths of those around them. Our daily work is guided by:

• The heart of our work is helping people.
• Family connection drives our culture.
• Collaboration fuels our improvement.
• Urgency and innovation mark our approach.
• Diverse perspectives are key to our progress.
• Always asking, "What would you want for your child?"

Physical and Safety Requirements

As this is a safety-sensitive role within a behavioral health environment, the following requirements apply:

• Physical Demands: Regularly required to stand, walk, and communicate. Must be able to reach, climb, balance, stoop, kneel, or crawl.
• Lifting: Ability to lift 10 pounds regularly, 25 pounds frequently, and up to 75 pounds occasionally.
• Alertness: Must maintain appropriate alertness to perform duties safely and respond to changing conditions.
• Crisis Management: Must be able to use sound judgment, maintain professional boundaries, and de-escalate crisis situations as trained.
• Training: Successful completion of required training, including crisis prevention/intervention and safety hold training, is a condition of employment.