Receptionist - PD

Bucks County, PA; Doylestown (Bucks County); On-site; USD 19,000 - 25,000; Full time

Job summary

Neshaminy Manor in Bucks County, PA, is seeking a friendly receptionist to greet residents and visitors at the front desk, answer a multi-line phone system, and assist in safety and security by monitoring lobby alarms and cameras.

The role acts as the communications hub during emergencies, coordinates room bookings and events, and provides clerical support such as admissions packages and liaison duties with vendors and emergencies.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to get along well with the residents and the public.

Responsibilities

• Greets residents and relatives with courtesy at the reception desk and directs them to the proper department.
• Answers multi-line telephone system and transfers calls to the proper party.
• Maintains open communications between departments and emergency personnel as the reception desk is the command post.
• Monitors WanderGuard system to protect residents entering the lobby.
• Monitors secondary call bell and pager systems.
• Monitors fire alarm controls located behind the front desk.
• Monitors security video screens at the front desk.
• Notifies Security of possible emergencies in the front lobby.
• Serves as liaison for visitors, vendors and deliveries.
• Schedules and coordinates conference rooms and events calendar.
• Fills in for the receptionist during vacations and illness.
• Performs other clerical duties, e.g., preparing admissions packages.

Skills

Interpersonal skills

Job description

POSITION SUMMARY

Greets and receives guests and residents at the reception desk (located in the front lobby of Neshaminy Manor), answers incoming calls and assists in the safety and security of the residents by monitoring the lobby area alarm systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Greets all residents and relatives with courtesy and respect while on duty at the reception desk directing them to the proper department.


• Answers a multi-line telephone system transferring calls to the proper party or department.


• Maintains open communications between departments and emergency personnel, as the reception desk is the “command post” for fire and/or medical emergencies.


• Monitoring of the WanderGuard system for the protection of residents who enter the lobby area.


• Monitoring of the Secondary call bell system and pager system.


• Monitoring of the fire alarm system controls located in the back of the front desk area.


• Monitoring of the security video screens located on the front desk.


• Responsible for notifying Security of possible emergency situations existing in the front lobby.


• Liaison for all visitors, vendors and deliveries.


• Schedules and coordinates the facility conference rooms and events calendar.


• Fills in for the full-time receptionist during vacation, sick and personal leave time.


• Performs any other clerical duties as assigned such as preparing the admissions packages.

QUALIFICATIONS REQUIRED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get along well with the residents and the public.

Position:

FUNCTIONAL REQUIREMENTS

Physical Demands: (Check all that apply)

Stooping

X

Pushing

Climbing

Crouching

X

Pulling

X

Kneeling

X

Standing

X

X

Talking

X

Turning

X

Reaching

X

Hearing

X

X

X

Aptitudes: (Check all that apply)

Form perception

X

Problem solving

X

Motor coordination

X

Working speed (ex.wpm)

X

X

Computer/VDT ability

X

General learning ability

X

Clerical perception

X

Environmental Conditions: (Check all that apply)

Extreme cold

Extreme heat

Temperature changes

Wet conditions

Humid conditions

Exposure to fumes

Exposure to blood and body fluids

Noise and vibration

Exposure to chemicals

Inclement weather conditions;

Inside/outside weather conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.