Receptionist, Part Time Day Shift

Mercyhealth; Janesville, Northern (WI, KY); Hybrid; USD 23,000 - 37,000; Part time

Job summary

Mercyhealth is seeking a part-time daytime receptionist for the North Trauma Center and Clinic in Janesville, WI. You will handle front-desk duties, schedule patient appointments, and manage Epic EMR registrations with a focus on accurate demographics and insurance data.

Responsibilities include cash handling, patient communications, MyChart assistance, and ensuring privacy in a busy reception area. Prior medical front-desk experience is preferred, with strong interpersonal skills and

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of Epic preferred.
• Good interpersonal and written communication skills.
• Basic knowledge of medical terminology preferred.

Responsibilities

• Answer telephone calls, determine caller purpose, and route to appropriate staff.
• Register patients in Epic, verify demographics, and load insurance cases.
• Collect co-pays and post to Epic; balance cash drawer daily.
• Greet visitors, manage lobby, and maintain privacy.
• Process mail, faxes, supplies, and scheduling prep.
• Assist patients with MyChart signup and activation.

Skills

Reception experience

Telephone etiquette

Customer service

Medical terminology

Education

High School diploma or equivalent

Tools

Epic

Job description

## Receptionist, Part Time Day ShiftApply: Onsite: Mercyhealth North Trauma Center and Clinic - Janesville, WI: Part time: Posted Today: 2026-03407**ESSENTIAL DUTIES AND RESPONSIBILITIES*****Clerical**** Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes *Epic* *Messages* to nursing and provider as appropriate.* Retrieves messages from voice mail and forwards to appropriate personnel.* Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.* Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.* Monitors visitor access and issues passes when required.* Receives, sorts, and routes mail, and maintains and routes publications.* Orders, receives, and maintains office supplies.* Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.* Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.* Performs other clerical duties as needed.### ***Epic Scheduling and Registration**** Schedules patient appointments* Responsible for EMR Electronic Medical Records registration check-in processes in *Epic*.* Loads, verifies and updates patient demographics.* Scans, loads and verifies insurance coverage.* Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.* Reviews all Alerts in *Epic* and refers patient to a PFC when necessary.* Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.* Provides patient with an estimated self-pay obligation when appropriate.* Performs cashiering functions online payment posting within Epic.* Processes payments and deposits by adhering to the systems Cash Handling Policy.* Completes daily closing report and balances their individual cash drawer at the end of each day.* Performs petty cash count in and out daily and records appropriately.* Assist patients with MyChart signup and activation.* Replies to MyChart messages in a timely manner, closing messages when complete.* Safeguards patient privacy and confidentiality per MHS policies.* Preps Routes daily for upcoming appointments for frontline registration.* Reviews daily work queues and corrects identified patient registration errors.* Utilizes Epic waitlists based on provider preference.* Reviews and updates no-shows and cancellations for the day**EDUCATION AND/OR EXPERIENCE**High School diploma or equivalent preferred Previous medical reception or reception experience preferred.**CERTIFICATION/LICENSURE**N/A**OTHER SKILLS AND ABILITIES** Understands and demonstrates Critical Moments of Service techniques and standards Ensures reception and lobby areas are well maintained and clean May be required to work flexible hours and overtime during peak hours. Preforms all other duties as assigned. May be responsible for working in alternate locations Basic knowledge of keyboard skills and medical terminology preferred. Good interpersonal and written communication skills. Basic knowledge of Epic preferred.**LEVEL OF SUPERVISION**Some independent judgment is required, but alternatives are limited by standard practices or procedures**SUPERVISES**N/A**PAY RANGE:**$16.89 - $26.88