Receptionist ORR

Lutheran Social Services of the South, Inc. dba Upbring; Brownsville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive PTO & paid holidays

Health, dental, vision insurance &

403(b) Plan

Employee Assistance Program

Discounted Gym Memberships

Job summary

Upbring in Brownsville, TX seeks a Receptionist to greet visitors, answer calls, and provide friendly administrative support in a family-centered environment.

You will manage badges, log visitors, route inquiries, handle mail and packages, and help keep the front desk organized while coordinating with staff.

Minimum qualifications include 21+ age, 1 year receptionist experience, strong communication and Microsoft Office skills; bilingual English/Spanish is preferred.

Qualifications

• Must be 21 years of age or older per licensing requirements.
• One (1) year previous receptionist experience.
• Ability to work in a fast-paced environment, while maintaining excellent customer service skills.
• Able to communicate in person and by telephone in a friendly and welcoming manner.
• Strong organizational and time management skills with the demonstrated ability to complete tasks in a timely manner and pay close attention to detail; ability to prioritize assigned tasks.
• Strong interpersonal and people skills with the ability to work and interact with diverse groups of people.
• Basic skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Required experience, education, and technical or soft skills.

Responsibilities

• Welcome, greet and assist visitors in a courteous and professional manner. Allow visitors to wait in the lobby area until an escort is available.
• Provide and retrieve visitor badges and notify department or program staff of visitor arrivals.
• Maintain logs for visitors and staff. Issue badges and vests for New Employee Orientation (NEO); assign parking permits and door keycards to staff as required.
• Answer multiple phone lines and direct calls to the appropriate department or individual and/or take a message when deemed appropriate; screen phone calls to ensure the caller's questions or concerns are properly answered.
• Maintain and check the general program voicemail and forward calls to appropriate department or individual(s).
• Serve as a point of contact to assist with copier/printer/laminating documents.
• Maintain an appropriate level of supply inventory and organize office supplies as needed.
• Stock paper in copiers and shelves for easy access for staff.
• Ensure all incoming packages are organized while at the front desk until they are properly picked up; sort and distribute incoming mail; process outgoing mail and arrange for courier service as needed.
• Maintain program records to meet department and facility needs and compliance with regulatory requirements.
• Other duties and/or projects as assigned.

Skills

Age 21+

1 year receptionist experience

Customer service

Phone etiquette

Microsoft Office

Tools

Microsoft Office Suite

Job description

Lutheran Social Services of the South, Inc. dba Upbring

Equal Employment Opportunity/M/F/disability/protected veteran status.

Receptionist ORR

US-TX-Brownsville

Job ID: 2026-7129

# of Openings: 1

Category: Refugee Resettlement Shelters

Upbring

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

The Receptionist is responsible for greeting and assisting all visitors, answering, and directing calls to the appropriate department or department staff, and providing administrative support for the facility or department in a friendly, courteous and professional manner.

Responsibilities

• Welcome, greet and assist visitors in a courteous and professional manner. Allow visitors to wait in the lobby area until an escort is available.
• Provide and retrieve visitor badges and notify department or program staff of visitor arrivals.
• Maintain logs for visitors and staff. Issue badges and vests for New Employee Orientation (NEO); assign parking permits and door keycards to staff as required.
• Answer multiple phone lines and direct calls to the appropriate department or individual and/or take a message when deemed appropriate; screen phone calls to ensure the caller's questions or concerns are properly answered.
• Maintain and check the general program voicemail and forward calls to appropriate department or individual(s).
• Serve as a point of contact to assist with copier/printer/laminating documents.
• Maintain an appropriate level of supply inventory and organize office supplies as needed.
• Stock paper in copiers and shelves for easy access for staff.
• Ensure all incoming packages are organized while at the front desk until they are properly picked up; sort and distribute incoming mail; process outgoing mail and arrange for courier service as needed.
• Maintain program records to meet department and facility needs and compliance with regulatory requirements.
• Other duties and/or projects as assigned.

Qualifications

Minimum Qualifications

• Must be 21 years of age or older per licensing requirements.
• One (1) year previous receptionist experience.
• Ability to work in a fast-paced environment, while maintaining excellent customer service skills.
• Able to communicate in person and by telephone in a friendly and welcoming manner.
• Strong organizational and time management skills with the demonstrated ability to complete tasks in a timely manner and pay close attention to detail; ability to prioritize assigned tasks.
• Strong interpersonal and people skills with the ability to work and interact with diverse groups of people.
• Basic skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Required experience, education, and technical or soft skills.

Preferred Qualifications

• 2 years' previous receptionist experience
• Bilingual in English and Spanish (based on service area and/or population)

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more
• 403(b) Plan
• Employee Assistance Program
• Discounted Gym Memberships

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Lift, push, pull, move up to 25 lbs.
• May be required to apply safety intervention with youth that could weigh over 100lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

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