Receptionist (On-Call)

Crista-Senior-Living; Silverdale (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Crista-Senior-Living in Silverdale, WA is seeking an on-call receptionist to warmly greet residents, visitors and vendors at Crista Shores. You will manage phone calls, routing, and basic administrative tasks while supporting the Administrator and leadership team.

The role requires reliable availability for weekend and weekday shifts and adherence to privacy and safety procedures. Ideal candidates have prior receptionist or customer service experience, strong interpersonal skills, and

Qualifications

• Experience as a receptionist or customer service representative.

Responsibilities

• Greet residents, visitors and vendors.
• Answer phone calls to Crista Shores and CRISTA Ministries as needed.
• Maintain visitors sign-in/sign-out procedures and manage incident reports.

Skills

Customer service

Reception

Interpersonal skills

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

MP2 work order entry

Job description

Location: Silverdale, WA

Employment Status: On-Call

Shifts: Variable; availability to work weekends and/or weekdays

Compensation: $18.00 - $24.30, DOE

CRISTA MINISTRIES MISSION AND VISION STATEMENTS

• Mission Statement: To fearlessly declare the Gospel, with Biblical truth and love, leading generations to follow Jesus.
• Vision Statement: Until All Know Jesus.

CRISTA MINISTRIES CORE VALUES

• Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous.
• Servanthood: We serve our world by meeting needs practically and spiritually.
• Uncompromising Integrity: We are honest, transparent, and trustworthy – reflecting Jesus in all we do.
• Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.
• Excellence: We serve with excellence knowing that we represent God in our work, words, and actions.
• Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.

POSITION SUMMARY

This position is responsible for greeting residents, visitors and vendors who come to Crista Shores. Accommodate the variety of needs for residents at Crista Shores. Answer phone calls to Crista Senior Community (CSC) and all of CRISTA Ministries as needed.

ESSENTIAL FUNCTIONS

(General overview and may not include all details of responsibilities)

• Respond to smoke alarms, and handle/refer as appropriate.
• Act as greeter and facilitator courteously and professionally for residents, family members/advocates, visitors and vendors who call or enter Crista Shores (CS).
• Ensure that all visitors/vendors sign in and out of buildings. Respond to alarms; handle/triage for fire and disaster.
• Meet and/or refer all needs presented (copying, faxing, selling stamps, mailing packages, scheduling guest apartment, elevator pads, roll-away beds, etc.) by residents of CS.
• Accurately maintain petty cash and record, coordinate and track maintenance requests.
• Register, confirm and/or cancel events/bus trip reservations for CS residents.
• Maintain information systems and collaborate with HIPAA Privacy Officer to maintain strict adherence to confidentiality regulations at reception desk and within CSC.
• Provide administrative support and assistance to the Administrator, Business Office Manager and Admissions Coordinator.
• Keep Administrator and CS Leadership Team informed of information and situations relevant to the safety and status of residents at Crista Shores.
• Assist with daily mail distribution. Assemble and mail packets to potential residents as requested.
• Complete shift documentation in receptionist log, initiate incident reports and provide forms for transfers to hospitals/other facilities.
• Check all keys in and out for staff, vendors, and residents.
• Prepare resident monthly payments for deposit.
• Work collaboratively with supervisor, coworkers and customers.
• Perform other related duties as assigned.

Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

ESSENTIAL QUALIFICATIONS

CHRIST CENTERED

• Belief that Jesus Christ is Lord and Savior.
• Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
• Prayerfully seeks God’s will in their own lives and in their ministry at CRISTA.
• Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
• Affirms, aligns with and supports CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
• Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
• Demonstrates the values of a CRISTA leader.

EDUCATION

• High school graduate or equivalent.

EXPERIENCE

• Working as a receptionist and/or customer service representative.
• Working in an office environment with continual interruptions while coordinating with residents and team members.
• Bookkeeping, light typing.

SOFTWARE / EQUIPMENT KNOWLEDGE

• Microsoft Office
• MP2 work order entry

OTHER CONSIDERATIONS

• Good interpersonal and organizational skills.
• Able to communicate with seniors in a positive, courteous, confidential and professional manner
• Able to handle fast-paced environment.
• Good judgment in responding to routine, urgent and emergent requests and situations.
• Able to maintain detailed, neat and accurate documentation on daily shift log.
• Enjoy working with seniors. Ability to pass background checks relating to DSHS Secretary’s List of Crimes and Negative Actions.(WAC 388-113).

PREFERRED QUALIFICATIONS

SOFTWARE / EQUIPMENT KNOWLEDGE

• Microsoft Office

STATEMENT OF NONDISCRIMINTATION

CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King’s Schools, and World Concern. As permitted by Title VII ofthe Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA’s religious beliefs. CRISTA’s employees must agree with and support without reservation CRISTA’s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA’s Christian Community Policy.

Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA’s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.