Receptionist – Medical

Community Health Centers of the Central Coast; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Community Health Centers of the Central Coast Inc seeks a professional Receptionist to greet patients, manage provider schedules, and guide them through the registration process in a fast-paced primary care setting.

Under the supervision of the Health Center Manager, you will handle payments, verify demographics and payer information, and support patient flow while upholding HIPAA and customer service standards.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience, preferably in a medical setting.
• Bilingual abilities are desirable.

Responsibilities

• Greet patients in a professional and courteous manner.
• Assist with patient registration and cashiering duties.
• Manage check-in/out and verify demographic and payer information.
• Schedule and coordinate provider appointments and referrals.

Skills

Customer service

Professional communication

Multi-tasking

Bilingual

Education

High school diploma or GED

Tools

EHR

MS Office

Job description

SUMMARY

Under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager the Receptionist will follow the protocols of the Community Health Centers of the Central Coast Inc CHCCC by greeting patients in a professional and courteous manner managing provider schedules to ensure access and efficiency assisting patients through the registration process and receiving payments for rendered services It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves Such a level of quality depends ultimately on the staffs desire and ability to work together individually and as a team The employee is expected to be professional punctual maintain regular attendance cooperative motivated and organized at all times

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional duties may be assigned with or without prior notice Performs duties per Standard Work and Skills Competency Check Off list Actively participates in assigned Patient Care Team duties and activities Provides quality customer service using AIDET Standards Answers telephone promptly with a courteous and professional manner Handle high volume of patients and internalexternals customers and handle frequent changes delay or unexpected events Checks patients in and out through the practice management system and verifies information Performs cashiering duties and collects co payments payments and outstanding balances Reviews and manages patient schedules to anticipate for missed opportunities scheduling errors registration form updates insurance eligibility and co payments Schedules patients per protocol and refers triage calls to nursing staff Confirms appointments for primary care and ancillary services within 24 hours of appointment Assists with pre visit planning Assists patients with the completion of appropriate forms and reviews for accuracy and completeness Accurately enters and updates demographic and payer data in practice management system Verification of coverage and payer eligibility which may include programs private insurances Medi Cal and Sliding Fee Informs patients about all available services and programs Observes for patients in distress and promptly reports to nursing staff Demonstrates and maintains knowledge of practice management system payers and Standard Work Maintains inventory of paperwork and ensures most up to date form is being used Issues visitor passes when required Performs variety of clerical duties Demonstrates adherence to and observes all safety policies and procedures inclusive of infection control rules and regulations Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served infants pediatrics adolescents adults or geriatrics Demonstrates knowledge of domestic violence child and dependent abuse protocols Demonstrates culturally sensitivity and competence with patients Maintains and adheres to HIPAA employee confidentiality and privileged communications patient employee and corporation

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION andor EXPERIENCE

High school diploma or GED equivalent required Minimum one year of customer service position preferably in a medical setting Ability to remain professional and courteous with customers and patients Must have excellent verbal and written communication skills Knowledge of medical terminology is desirable

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of patients or employees of organization Bilingual ability to read speak and write in English and another language is desirable

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals Ability to compute rate ratios and percent and to draw and interpret bar graphs

REASONING ABILITY

Ability to apply sound judgment in understanding to carry out instructions in written or oral form Ability to make appropriate job decisions following standard office policies and past precedents

COMPUTER SKILLS

Experience with word processing spreadsheets email and keyboarding required Microsoft Office skills preferred Working knowledge of EHR preferred

CERTIFICATES LICENSES REGISTRATIONS

Certificate in Medical Front Office procedures desired Possession of current valid unrestricted California Drivers License Class C required CPR BLS C card preferred

OTHER REQUIREMENTS

Required to pass a criminal history background check upon hire Annual health examination; annual Tuberculosis skin test clearance or chest x ray; proof of immunity to MMR Varicella and Hepatitis B; proof of Tdap vaccine; during current flu season must provide proof of influenza vaccine or a signed declination form If declined a flu mask is mandatory during flu season

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly required to use hands to finger handle or feel; reach with hands and arms; and talk or hear The employee frequently is required to sit stand and walk The employee must regularly lift andor move up to 10 pounds and occasionally lift andor move up to 25 pounds Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Ability to work in a fast paced environment The noise level in the work environment is usually moderate Must be willing to have a flexible work schedule that may include eveningsweekends and travel as needed